Time Management Scenario

What impact might this have on the customers?

• They will want to return again

• They will not want to return and will take their business elsewhere

• They are happy with the service they have received

• They are happy to wait in line

How do you think this employee is feeling?

• Stressed

• Angry

• Happy

• Relaxed

What impact does this have on the business?

• Customers can not call to place orders and will impact sales

• Nothing

• Customers can not call to enquire about the business and will result in loss of business

• Customers will get frustrated they can not get through and will take their business elsewhere

True or false - can 1 employee being late really make that much impact on the business?

• True

• False