HST-CNA - Assisting a Patient Who Is Demanding or Angry

The video tutorial outlines the skills required for nurse aides, focusing on effective communication and interaction with residents. It begins with an overview of the skills assessment process, followed by a detailed list of necessary skills such as greeting residents, identifying oneself, and maintaining calmness. The tutorial concludes with an example of a nurse aide interacting with a resident, demonstrating the application of these skills in a real-world scenario.

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