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WorksheetsCL XII BST DIRECTING
Total questions: 75
Worksheet time: 39mins
Name
Class
Date
1.
A manager needs to use various ways to lead, motivate and inspire the subordinates and to communicate with them suitably. What are these ways collectively known as:
a)
Planning
b)
Organising
c)
Staffing
d)
Directing
2.
Other functions prepare a setting for action, it initiates action in the organisation. Identify this function which initiates the action:
a)
Planning
b)
Organising
c)
Staffing
d)
Directing
3.
The promotion in the job may be given to employee with the objective of improving his performance. If the employee is interested in promotion, it helps to produce a behaviour to improve performance. Which element of directing is discussed in the given example:
a)
Leadership
b)
Supervision
c)
Communication
d)
Motivation
4.
An element of directing can be understood as the process of guiding the efforts of employees and other resources to accomplish the desired objectives.
a)
Leadership
b)
Supervision
c)
Communication
d)
Motivation
5.
“overseeing what is being done by subordinates and giving instructions to ensure optimum utilisation of resources and achievement of work targets”. Which element of directing is discussed here:
a)
Leadership
b)
Supervision
c)
Communication
d)
Motivation
6.
A manager may wonder what to do with workers not willing to work to their potential. What is it said by the Psychologists:
a)
Leadership
b)
Supervision
c)
Communication
d)
Motivation
7.
Motivation is the element of directing which __________ people to take up work voluntarily.
a)
Stimulate
b)
Exert
c)
Instruct
d)
Guide
8.
It guides employees to fully realize their potential and capabilities by motivating and providing effective leadership. Identify this function of management:
a)
Planning
b)
Directing
c)
Staffing
d)
Controlling
9.
If a manager wants to introduce new system of accounting, there may be initial resistance from accounting staff. But, if manager explains the purpose, provides training and motivates with additional rewards, the employees may accept change and cooperate with manager. Which point of importance of directing is discussed here:
a)
Directing helps to initiate the action
b)
Directing integrates the employees efforts
c)
Directing guides employees to fully realize their potential
d)
Directing facilitates introduction of needed changes
10.
What are the elements of directing:
a)
Supervision, Motivation, Leadership, Communication
b)
Supervision, Staffing, Leadership, Communication
c)
Supervision, Staffing, Leadership, Communication, Controlling
d)
Motivation, Supervision, Staffing, Leadership, Communication
11.
A function of management refers to the process of instructing, guiding, counselling, motivating and leading people in the organisation to achieve its objectives. Identify the function
a)
Directing
b)
Staffing
c)
Planning
d)
Organising
12.
With the help of this function managers not only tell the people in the organisation as to what they should do, when they should do and how they should do but also see that their instructions are implemented in proper perspective. Identify this function:
a)
Directing
b)
Staffing
c)
Planning
d)
Organising
13.
A managerial position in the organisation hierarchy at the operative level i.e., immediately above the worker is known as:
a)
Leader
b)
Communicator
c)
Motivator
d)
Supervisor
14.
He / she acts as a link between workers and management. Who is he / she:
a)
Leader
b)
Communicator
c)
Motivator
d)
Supervisor
15.
It maintains day-to-day contact and maintains friendly relations with workers. By what name this officer is identified in the organisation:
a)
Leader
b)
Communicator
c)
Motivator
d)
Supervisor
16.
It helps to identify and satisfy the needs of human resources in the organisation and thereby helps in improving their performance.
a)
Leadership
b)
Communication
c)
Motivation
d)
Supervision
17.
Motivation means ______________ to act or move.
a)
Incitement
b)
Inducement
c)
Both Incitement & Inducement
18.
Rewards like increase in pay, promotion, recognition etc. are the example of
a)
Positive motivation
b)
Negative motivation
c)
Both positive and negative motivation
d)
none
19.
Punishment, stopping increments, threatening etc. are the example of
a)
Positive motivation
b)
Negative motivation
c)
Both positive and negative motivation
d)
none
20.
What is the first step of motivation process:
a)
Unsatisfied need
b)
Drives
c)
Reduction in tension
d)
Tension
21.
What is the last step of motivation process:
a)
Unsatisfied need
b)
Drives
c)
Reduction in tension
d)
Tension
22.
What is the forth step of motivation process:
a)
Search Behaviour
b)
Drives
c)
Reduction in tension
d)
Satisfied need
23.
Which element of directing is discussed in the above examples:
(i) A satisfied employee can always turnout expected performance. (ii) It helps to change negative or indifferent attitudes of employee to positive attitudes so as to achieve organizational goals. (iii) It helps to reduce employee turnover and thereby saves the cost of new recruitment and training. (iv) It helps to reduce absenteeism in the organisation. (v) It helps managers to introduce changes smoothly without much resistance from people.
(i) A satisfied employee can always turnout expected performance. (ii) It helps to change negative or indifferent attitudes of employee to positive attitudes so as to achieve organizational goals. (iii) It helps to reduce employee turnover and thereby saves the cost of new recruitment and training. (iv) It helps to reduce absenteeism in the organisation. (v) It helps managers to introduce changes smoothly without much resistance from people.
a)
Motivation
b)
Leadership
c)
Communication
d)
Supervision
24.
How many types of needs have been expressed by A. Maslow in his ‘Need Hierarchy Theory’.
a)
3
b)
4
c)
5
d)
6
25.
Which is the first need of Maslow’s ‘Need Hierarchy Theory’
a)
Self Actualization Need
b)
Esteem Need
c)
Physiological Need
d)
Belonging-ness Need
26.
Which is the Last need of Maslow’s ‘Need Hierarchy Theory’
a)
Self Actualization Need
b)
Esteem Need
c)
Physiological Need
d)
Belonging-ness Need
27.
Which is the third need of Maslow’s ‘Need Hierarchy Theory’
a)
Self Actualization Need
b)
Esteem Need
c)
Physiological Need
d)
Belonging-ness Need
28.
As per Maslow’s Need Hierarchy Theory, People’s behaviour is based on their ______
a)
Need
b)
Want
c)
Requirement
d)
Determination
29.
Which type of need can no longer motivate a person
a)
Unsatisfied need
b)
Satisfied need
c)
Both, Unsatisfied & Satisfied need
d)
None
30.
A person moves to the next higher level of the hierarchy only when:
a)
the lower need remains un-satisfied
b)
the lower need is satisfied.
c)
never moves to the next higher level of the hierarchy
d)
moves to the next higher level of the hierarchy any time
31.
What is the meaning of Safety needs in an organization:
a)
Stability of Income
b)
Basic Salary
c)
Pension Plan
d)
Status
32.
What is the meaning of Basic needs for an Individual:
a)
Stability of Income
b)
Pension Plan
c)
Basic Salary
d)
Hunger and shelter
33.
What is the meaning of Esteem needs in an Organization:
a)
Stability of Income
b)
Job Title
c)
Basic Salary
d)
Status
34.
What is the meaning of Esteem needs for an Individual:
a)
Stability of Income
b)
Job Title
c)
Basic Salary
d)
Status
35.
What is the meaning of Belongingness needs in an Organization:
a)
Relation with the colleagues
b)
Job Title
c)
Friendship
d)
Status
36.
What is the meaning of Basic needs in an Organization:
a)
Relation with the colleagues
b)
Hunger
c)
Friendship
d)
Salary
37.
Measures which are used to motivate people to improve performance are known as:
a)
Motivator
b)
Incentives
c)
both ‘a’ and ‘b’
d)
None
38.
What are the types of incentives:
a)
Financial
b)
Non-financial
c)
Both Financial & Non-financial
d)
None
39.
Pay & Allowances, Bonus, Profit sharing, Retirement benefits, Perquisites are the examples of :
a)
Financial
b)
Non-financial
c)
Both Financial & Non-financial
d)
None
40.
Status, Organizational Climate, Career Advancement, Job enrichment are examples of:
a)
Financial
b)
Non-financial
c)
Both Financial & Non-financial
d)
None
41.
It is the process of influencing the behaviour of people by making them strive voluntarily towards achievement of organizational goals. Which element of directing is discussed here
a)
Motivation
b)
Communication
c)
Supervision
d)
Leadership
42.
_____________ indicates the ability of an individual to maintain good interpersonal relations with followers and motivate them to contribute for achieving organizational objectives.
a)
Motivation
b)
Communication
c)
Supervision
d)
Leadership
43.
How many Styles of leadership are there:
a)
1
b)
2
c)
3
d)
4
44.
What are the styles of leadership:
a)
Autocratic, Individual, laissez faire
b)
Authoritative , Cooperative, Free Rein
c)
Authoritative, Participative, Free Rein
d)
Authoritative, Automatic, Autocratic
45.
This type of leader gives orders only after consulting the group and works out the policies with the acceptance of the group. This improves the attitude of employees towards their jobs and the organization thereby increasing their morale. He favours decision making by the group. Identify the style of leadership.
a)
Democratic
b)
Autocratic
c)
Laissez Faire
46.
This type of leader gives orders and insists that they are obeyed. He determines the policies for the group without consulting them. Under this style all the decision making power is centralized in the leader. Identify the style of leadership.
a)
Democratic
b)
Autocratic
c)
Laissez Faire
47.
This type of leader gives complete freedom to the subordinates. Such a leader avoids use of power. He depends largely upon the group to establish its own goals and work out its own problems. Group members work themselves as per their own choice and competence. Identify the style of leadership.
a)
Democratic
b)
Autocratic
c)
Laissez Faire
48.
Identify the style of leadership from the diagram given below:
a)
Democratic
b)
Autocratic
c)
Laissez Faire
49.
Identify the style of leadership from the diagram given below:
a)
Democratic
b)
Autocratic
c)
Laissez Faire
50.
Identify the style of leadership from the diagram given below:
a)
Democratic
b)
Autocratic
c)
Laissez Faire
51.
What is other name of Authoritative style of leadership:
a)
Democratic
b)
Autocratic
c)
Laissez Faire
52.
What is the other name of Free Rein style of leadership:
a)
Democratic
b)
Autocratic
c)
Laissez Faire
53.
What is the other name of Participative style of leadership:
a)
Democratic
b)
Autocratic
c)
Laissez Faire
54.
Identify the channel of formal communication:
a)
Wheel
b)
Circular
c)
Inverted V
d)
Free Flow
55.
Identify the channel of formal communication:
a)
Wheel
b)
Circular
c)
Inverted V
d)
Free Flow
56.
Identify the channel of formal communication:
a)
Wheel
b)
Circular
c)
Inverted V
d)
Free Flow
57.
Identify the channel of formal communication:
a)
Wheel
b)
Circular
c)
Inverted V
d)
Free Flow
58.
Identify the channel of In-formal communication:
a)
Cluster
b)
Gossip
c)
Probability
d)
Single Chain
59.
Identify the channel of In-formal communication:
a)
Cluster
b)
Gossip
c)
Probability
d)
Single Chain
60.
Identify the channel of In-formal communication:
a)
Cluster
b)
Gossip
c)
Probability
d)
Single Chain
61.
Keep the odd one out:
a)
television
b)
internet
c)
Newspaper
d)
cluster network
62.
The word communication has been derived from the Latin word ‘communis’ which means:
a)
Community
b)
Common
c)
communication
d)
Committee
63.
Which are the elements of communication process:
a)
Sender, message, encoding, media, letter, receiver, noise
b)
Sender, wheel, encoding, media, decoding, receiver, noise
c)
Sender, message, television, media, decoding, receiver, noise.
d)
Sender, message, encoding, media, decoding, receiver, noise
64.
Identify the channels of formal communication:
a)
chain, wheel, gossip, free flow, inverted-V
b)
chain, cluster, gossip, wheel, circular
c)
chain, wheel, circular, free flow inverted-V
d)
single strand, wheel, circular, free flow
65.
What is the other name of informal communication:
a)
Common Communication
b)
Grapevine Communication
c)
Social Communication
d)
Friendly Communication
66.
‘Each person communicates to the other in sequence.’ Name the channel of informal communication:
a)
Gossip
b)
Single Strand
c)
Probability
d)
Cluster
67.
Semantics is the branch of:
a)
Management
b)
Life science
c)
Linguistics
d)
Business
68.
Premature evaluation, Lack of attention, loss by transmission, Distrust etc. are the types of __________ Barrier:
a)
Semantic
b)
Organizational
c)
Psychological
d)
Personal
69.
Faulty translation is the type of _________ Barrier:
a)
Semantic
b)
Organizational
c)
Psychological
d)
Personal
70.
Unwillingness to communicate is the type of ___________________ Barrier
a)
Semantic
b)
Organizational
c)
Psychological
d)
Personal
71.
‘Rules and regulation’ and ‘status’ are the examples _________________ Barrier
a)
Semantic
b)
Organizational
c)
Psychological
d)
Personal
72.
The state of mind of both sender and receiver of communication reflects in the effective communication. Which barrier is highlighted in the given statement:
a)
Semantic
b)
Organizational
c)
Psychological
d)
Personal
73.
Which of the following is not a channel of formal communication
a)
Wheel
b)
Inverted
c)
Single Strand
d)
Single Chain
74.
Which of the following is not a channel of In-formal communication
a)
Gossip
b)
Cluster
c)
Single Strand
d)
Singhle Chain
75.
Who has given the Need Hierarchy theory of Motivation
a)
Herzberg
b)
McGragpr
c)
Maslow
d)
Fayol
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