WorksheetsAug-17
Total questions: 20
Worksheet time: 20mins
Name
Class
Date
1.
What�s the�most�important thing to do while connecting with a customer?�
a)
know their name, and call them by it.
b)
Have Good eye contact and Greet them with a pleasant smile.
c)
Ask questions.
d)
Ask the budget for buying phone.
2.
What is the appropriate way to greet a customer?
a)
"How are you doing today, Mr Karan. It is so good to see you here."
b)
"How are you doing today, Mr. karan?"
c)
"Good morning, Mr. karan How are you today?"
d)
Good morning, Mr. Karan ,welcome to my store , How can I help you today?"
3.
If you are busy with a customer and at that time another customer walks in your store, what will you do?
a)
Make eye contact with the new customer with a pleasant smile and politely inform the new customer that you will shortly attend him/her once I done assisting the first customer
b)
Ignore them and continue to assist the first customer
c)
Tell the first customer to wait and begin to help the new customer
d)
None of the above
4.
When a customer walks in your store and says �I�m just looking,� how should a promoter respond?�
a)
Just let me know if you need any help.�
b)
�We�ve got some great offers today.�
c)
What are you looking for � maybe I can suggest you right phone.�
d)
�Then here, look at this!� And show them your phone.
5.
What is Explore?
a)
Explore means explaining the features of the phone
b)
Explore means trying to understand customers needs
c)
Explore means demonstration
d)
Explore means converstaion with consumer
6.
What is an open ended question?
a)
�open-ended questions�are those which require more thought and more than a simple one-word answer.
b)
Open ended questions are those which can be answered in YES or NO
c)
Open ended questions are those which are asked after closing a sale call.
d)
None of the above.
7.
Which of the following question is not an open ended question?
a)
What are your expectations regarding design & Quality?
b)
How do you keep yourself entertained ?
c)
Do you like to take photos and share them online ?
d)
How about experiencing all the latest and secured Android features without worrying about your battery ?
8.
Why do we need to explore to find out consumer needs?
a)
It helps us in closing a sale fast.
b)
It helps us in understanding consumers buying behaviour.
c)
It is required so that we can suggest the right device to the right customer.
d)
None of the above.
9.
How is creating a "WOW experience" important in sales ?
a)
A wow experience lets customer know about the device and its features.
b)
A wow experience lets customer learn about the device and its features with relevance to the real life examples (story telling) shared by promoter .
c)
A wow experience gives brief knowledge of the device by promoters.
d)
A wow experience is a mix of devices demonstration and small talks by promoters.
10.
A promoter is demonstrating Nokia 3310 to a customer ,at the same time another customer approach the promoter and ask about Nokia 5. How should the promoter respond to the customers in the given scenario?
a)
The promoter can greet the second customer and if possible hand him over the Nokia 5 demo device . The promoter can politely ask the new customer to wait .
b)
The promoter should not look at the second customer and continue with what he was doing.
c)
The promoter should stop the first demo and start with second customer as he is already a Higher value customer.
d)
The promoter should deal with both customers together at the same time.
11.
A promoter is demonstrating Nokia 5. He is trying to deliver the Ksp when customer raises an objection and stops demo.what is the best way to deal with the customer in such a situation?
a)
Promoter should ignore the question and go on with the demo of ksps and bless.
b)
Promoter should understand the customer's objection and answer carefully .After giving a satifying answer, promoter should start again with rest of the demo.
c)
Promoter should tell customer to wait for his turn of questions.
d)
Promoter should not let customer speak at any point of time.
12.
A customer is willing to buy a Nokia 5 ,but it does not fit his budget.What should a promoter suggest?
a)
The promoter should start demonstrating a lesser value phone.
b)
The promoter can talk about different finance schemes and offers from store to encourage the customer.
c)
The promoter can keep on demonstrating the Nokia 5.
d)
The promoter should stop demonstrating any phone as the customer is wasting his time.
13.
What type of signals a buyer gives you if he/she is interested to know more about the product?
a)
Verbal
b)
Non-verbal
c)
Both Verbal & Non-verbal
d)
None of these
14.
If a customer has certain doubts about the product then the Sales conslutants should
a)
Direct the customer towards other product which may suit him likings
b)
Should listen carefully and respond to his doubt satisfactorily by informing the benefits of the products
c)
Should the force the customer by luring with offers to buy the product
d)
Should offer discounts
15.
An effective closing of sale helps customer to realise value for money by
a)
Getting his all queries answered
b)
Seeing his money is invested in right product
c)
Getting value added benefits with the product
d)
All of these
16.
Should the promoter complete the demo first and then only move to close the sale?
a)
Yes, first complete demonstration
b)
NO, if you're confident that customer is interested in the product then you can stop and go for closing of sale
c)
Don�t handover the phone during demonstration
d)
None of the above
17.
While setting up a phone what is the right way to ask the customer for his Gmail ID?
a)
Sir/Maam, please give me your Gmail id
b)
Sir/Maam, I need your Gmail ID
c)
Sir/Maam, could you please provide me with your gmail ID
d)
Sir/Maam, Give me your Gmail ID fast.
18.
Which of the following statement should be used by a promoter?
a)
Sir/Maam, don�t foget your Gmail ID or else you will not be able to re use your phone.
b)
Sir/Maam, Never forget your Password.
c)
Sir/Maam, Please remember your Gmail Id and password always, it will be required to reconfigure your phone in future
d)
Sir/Maam, without your Gmail id and paswword, I wont be able to help you
19.
How would you inform the consumer about the SUPPORT app?
a)
Sir/Maam, any information or help you need, please visit the SUPPORT app on your phone. You don�t need to come here again
b)
Sir/Maam, there is an app on your phone called SUPPORT. Please visit it always
c)
Sir/Maam, SUPPORT app on your phone has got all the answers to any questions you might have.
d)
Sir/Maam, If you need any help or support, please feel feel freeto call me or visit our store anytime. Moreover you can also visit the SUPPORT app on your phone
which has all informations you might need.
20.
Which of the following is required after set up?
a)
Accept the payment and hand over the device and let him/her go!
b)
Hand over the device personally to the customer and ask customer to revisit then sign off with a smile!
c)
Try to push sell an accessory along with the device.
d)
None of the above.
100 %
