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WorksheetsChapter 9 HTMP Review
Total questions: 10
Worksheet time: 5mins
Name
Class
Date
1.
The facilities management department is a major contributor to:
a)
Guest Satisfaction
b)
Revenue
c)
Sales
d)
Marketing
2.
The facilities management department oversees:
a)
Utilities
b)
Equipment
c)
Building and equipment
d)
Utilities, the building, and equipment
3.
The front of the house is the:
a)
Functional area in which employees conduct meetings and training
b)
Functional area in which employees prepare guestrooms
c)
Functional area in which employees prepare food
d)
Functional area in which employees extensively interact with guests
4.
As a chief engineer or engineering manager, you would be responsible for overseeing:
a)
a. Safety and Security
b)
b. Safety and security, controlling costs and legal and regulatory compliance
c)
c. Legal and regulatory compliance and controlling costs
d)
d. Controlling costs and safety
5.
The Director of Engineering (DOE) position will typically require:
a)
a. A letter of recommendation
b)
b. Proper job-related training
c)
c. A high school degree
d)
d. A college degree
6.
As part of ADA compliance, facilities management must ensure the facility has:
a)
a. Service animals
b)
b. Handicap parking
c)
c. Both a & b
d)
d. None of the above
7.
Backup services for temporary property operations in emergency situations should include:
a)
a. Flares
b)
b. Gas masks
c)
c. Emergency communication system (cell phones or hand-held radios)
d)
d. All of the above
8.
Emergency planning must include procedures for the following:
a)
a. Natural disasters, severe weather, power outages, terrorism
b)
b. Natural disasters, power outages, terrorism
c)
c. Natural disasters, severe weather, power outages
d)
d. Natural disasters, severe weather, equipment failure, terrorism
9.
Maintenance in which situations are identified and corrected on a regular basis to control costs and keep larger problems from occurring is known as:
a)
a. Preventative care
b)
b. Preventative maintenance
c)
c. Preventative schedule
d)
d. Maintenance
10.
To enhance the visual attractiveness of a building as seen from the street, you would alter the:
a)
Appearance
b)
Look and Feel
c)
Curb Appeal
d)
Shape
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