WorksheetsNon-Violent Crisis Intervention Models
Total questions: 15
Worksheet time: 8mins
In the Verbal Communication Model, at what level do you "set limits"?
Questioning
Refusal
Release
Intimidation
Tension Reduction
In the anxiety level of the Crisis Development Model, the staff's approach should be . . .
to remove the audience
supportive and nonjudgemental
to seek assistance
to re-establish communication
to call "Team"
At which level of the Crisis Development Model would seeking assistance be the appropriate staff approach?
Anxiety
Defensive
Risk Behavior
Tension Reduction
All of the above
What would be a sign that a person has reached the Tension Reduction stage of the Verbal Communication Model?
The person shows a slight loss of rationality.
The person has an emotional outburst.
The person asks an information seeking question.
The person has a drop in energy.
The person makes a nonverbal threat.
According to the verbal escalation model, what is the appropriate staff response to a person asking a challenging question?
Avoid arguing and do not get into a power struggle.
Give a directive to set limits or provide choices.
Remove the audience and allow the person to let off steam.
Immediately call for assistance.
Give a rational response.
At what level in the Crisis Development Model, does a person begin to lose rationality?
Anxiety
Defensive
Risk Behavior
Tension Reduction
It can happen at any level
What is the correct order in the series of recognizable behaviors in the CPI Crisis Development Model?
Defensive, Anxiety, Risk Behavior, Tension Reduction
Anxiety, Risk Behavior, Defensive, Tension Reduction
Anxiety, Defensive, Tension Reduction, Risk Behavior
Anxiety, Defensive, Risk Behavior, Tension Reduction
There isn't a set order of behavior levels.
How is the behavior defined at the intimidation level of the Verbal Communication Model?
The Verbal Communication Model is limited to verbal behaviors, so the intimidation level behavior is limited to verbal threats only.
The behavior is defined as any written, verbal, or physical threat to staff.
The behavior is defined as verbally or nonverbally threatening staff.
The behavior is defined as asking challenging questions.
The behavioris is defined as being non-compliant and having a slight loss of rationality.
What behavior does a person display in the Tension Reduction level of the Crisis Development Model?
They begin to lose rationality
They demonstate a change in behavior
They set limits and give choices
They demonstrate a decrease in physical and/or emotional energy.
They become noncompliant and/or blame others.
What interventions are appropriate at the Release Level of the Verbal Communication Model?
Remain calm, remove the audience, allow person to let off steam.
Re-establish communication and therapeutic rapport.
Give directives, set limits and give choices.
Seek assistance from others.
Avoid arguing and power struggles, and/or give a rational response.
When should staff make physical interventions, such as moving furniture, removing objects or employing holding skills?
During the Tension Reduction stage of either the Crisis Development Model or the Verbal Communication Model.
At the Refusal stage of the Verbal Communication Model.
At the Risk Behavior stage of the Crisis Development Model.
At the Questioning stage of the Verbal Communication Model.
At the Defensive stage of the Crisis Development Model.
Which sequence lists the verbal escalation continuum in correct order according to the Verbal Communication Model?
Refusal, Release, Intimidation, Tension Reduction, and Questioning
Tension Reduction, Questioning, Refusal, Release, and Intimidation
Questioning, Refusal, Release, Intimidation, and Tension Reduction
Intimidation, Release, Refusal, Questioning, and Tension Reduction
Refusal, Questioning, Tension Reduction, Intimidation, and Release
What is the purpose of the Staff member's approach at the Tension Reduction level of the Crisis Development Model?
Re-establish communication.
Make adjustments to the environmental setting.
To give a rational response.
To set limits by providing a choice of options.
To remove the audience.
During the refusal stage of the Verbal Communication Model, what are the key factors for staff to remember when setting limits?
Rational, nonjudgemental, and therapeutic
Restate, simplify, and reflective
Simple/clear, reasonable, and enforceable
Calm, directive, and supportive
Intervention, information-seeking, and non-threatening
Select the correct integration of behavior levels with corresponding staff approaches as represented on the CPI Crisis Development Model.
Anxiety - Therapeutic Rapport
Risk Behavior - Directive
Defensive - Physical Intervention
Tension Reduction - Supportive
Anxiety - Supportive
Defensive - Directive
Risk Behavior - Physical Intervention
Tension Reduction - Therapeutic Rapport
Defensive - Supportive
Anxiety - Directive
Risk Behavior - Physical Intervention
Tension Reduction - Therapeutic Rapport
Defensive - Directive
Risk Behavior - Physical Intervention
Anxiety - Therapeutic Rapport
Tension Reduction - Supportive
Anxiety - Directive
Tension Reduction - Therapeutic Rapport
Defensive - Supportive
Risk Behavior - Physical Intervention
