WorksheetsEGC Spot Check 3
Total questions: 13
Worksheet time: 1hrs 5mins
True or False; When the caller mentions "rewards bonus, rewards points, or adding points" it should be transferred to 6022
True
False
What code should store reps enter on their end if a deductions is required?
999999
933058
950096
111
none of the above
3. What is the default EGC used for Fine Jewelry Returns?
6019000265368486
6021020000000018
6019000265568531
6021020000000215
Balances can be transferred to any card.
True
False
How many hours can a SAKS Loyalty Card Stay Active?
48 hours
24 hours
72 hours
none of the above
The supervisor line under what number?
111 option one
6051
6023
(877) 551-7257
What is the prefix of Loyalty Card?
6019
6020
6021
6366
A newly reactivated LC cannot be transferred to a new LC?
True
False
Where will customers take Blackhawk GC when it has zero balance?
Have the store rep issue a new card.
Nothing we can do about it
Call the issuing vendor
Return to the issuing store.
True or False ; Gift cards have cash value.
False
True
Agents may unfreeze the card after notating the following information, select that apply.
Store Associate information, Customer’s Name, Address listed on their Drivers LCI, and the LCI #.
If customer is calling: Customer’s Name and Address.
none of the above
Store Associate Information, Store number, GC number
Customers SSN, Drivers LCI number, GC Number
How many prefixes are there for EGCs?
7 prefix types
4 prefix types
10 prefix types
6 prefix types
8 prefix types
Give the Third party vendors that sell Saks GC?
Marvel Studios
InComm and Blackhawk
none of the above
Wakandan Pharmaceuticals
