Organizational communication is sent to people within an organization.

Even if you do not receive the message that is being sent, communication has still taken place.

Communication is the process of sending and receiving information by speech, gestures, or writing in order to obtain some type ______.

One must speak in order to send a message.

A person from Connecticut might have trouble understanding a person from Louisiana because of

In Japan, engaging in eye contact is considered

Winking is considered rude in ____

_____ is a variation of a language spoken by a particular group of people.

The phrase "outside the box" is an example of _____.

Smiling and yelling are examples of _____.

_____ is the ability of person to be believed.

_____ is the ability to focus closely on what another person is saying to summarize the true meaning of a message.

This is the type of communication that helps people understand how well they have done something and how to improve.

Making eye contact with the speaker is an an example of effective _____ behaviors.

Words that are known and used only by a particular group of people are referred to as

In verbal communication, tone is defined as _____.

The purpose of the body of a written message is to _____.

The purpose of a written message's introduction is to _____.

The purpose of a written messages' conclusion is to _____.

"Y'know" and "Wassup" are examples of _____.

A professional handwritten notes should be written on

Information that conveys operational procedures, policies, and announcements to a variety of audiences is _____.

A/An_____ describes the company's purpose and key objectives to its team and owners.

_____ is two-way communication that has immediate feedback.

What kind of statement defines the company's purpose and values to employees and customers?

_____ is the act of identifying with another person's feelings, thoughts, or attitudes.

"Holler when you're ready" is an example of

If a caller's been on hold longer than ______, offer to take a message again.

People spend about _____ percent of each day communicating with others.

Which part of the communication process involves conveying information to another person.

What is the most important characteristic of a message?

Empathizing with a customer means _____.

Nodding in agreement is an example of _____.

When the receiver makes eye contact with the sender during communication, it means______.

Smiling while talking on the phone is important because _____.

A/An _____ defines the company's purpose and values to employees and customers.

An effective way to handle a caller who has to be placed on hold is to _____.

During a speech, tone is defined as _____.

A _____ is an example of an organizational communication.

Interpersonal communication is _____.

"We use only the best ingredients. No food leaves our kitchen that we ourselves would not eat" is an example of a _____

"C u tmro" is an example of _____.

A web site that contains an online personal journal is called a/an _____.