WorksheetsFalcon Reporting Standard
Total questions: 13
Worksheet time: 7mins
All reports must be what kind of specific?
theater / region
time zone
location
Not listed
If a location cannot be located it should never be identified in the of a report
details
contact information
recap
Not Listed
It is acceptable to include contractions in the details of a report.
True
False
In the context of report writing, what does synopsis mean?
Familiarize
Theorize
At-a-glance
Summary
Guidance instructions must always be followed
True
False
In a guest service report, on which page can dynamic questions be located?
Location Search
Category Search
Contact Information
Contact Method
Direct quotes are not acceptable in a detailed report.
True
Fales
Slang and abbreviations are prohibited
True
False
When creating the details of a report, parenthesis are NOT prohibited.
True
False
If an employee calls about unfair treatment, what is the most likely contact type?
New Report
Follow-Up
Location Inquiry
Frequently Asked Questions
What is the time limit on saving an FAQ report?
3 minutes
4 minutes
2 minutes
5 minutes
What is the category term used to identify compensation?
Refund Request
Internal Escalation
Special Handling
Contact Requested
How many categories can be included in a report?
At least 2
No more than 5
Depends on the issue
No more than 12
