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WorksheetsMDU QUIZ
Total questions: 20
Worksheet time: 11mins
Select at least 3 requirements to met MDU eligibility:
IMEI not blocked
Not Past Due
It has been 40 or more days since the device was first used on the line of service requesting the unlock. Account must be in good standing.
Account is on a PA
Is the customer eligible to unlock the device in a 18 month lease?
Yes, the customer can do it if they want to at any time.
No, Jump On Demand Lease balance and purchase option price need it to be paid off.
Can we unlock Google Nexus 5?
No, cause those are only unlock from Samsung.
Yes, you can do whatever you want.
No, cause they're sold as unlock devices already.
You need to go to Walmart to ask for the unlock code.
King Jeffry has a T-MO Account, but he has been late in the last 6 months. Now his in a Write Off status and is calling you to unlock his iPhone X. Can you proceed?
Yes, he is a king he can do whatever he wants.
No, he doesn't met the eligibility requirement, having his account in a good standing.
No, but he can go to the store to request the unlock.
Yes, we can send the remedy request.
What's the short code to check the IMEI #?
Dial **#06#
Dial #06#*
Dial *#06#*
Dial *#06#
What's the doc # that you need to use to send steps to download the Unlock App?
DOC-415134
DOC-427796
DOC-415293
How many times Mario can request a temporary unlock for his lines?
Each active line can only receive 2 temporary unlocks within a 12 month period.
Each active line can only receive 10 temporary unlocks within a 12 month period.
Each active line can only receive 5 temporary unlocks within a 12 month period.
Each active line can receive unlimited temporary unlocks within a 12 month period.
How many permanent unlocks request per active line can be process?
Just 1 per year.
Each active line can only receive two handset unlocks within a 12 month period.
Unlimited.
Each active line can only receive five handset unlocks within a 12 month period.
How many days the temporary unlock request last?
30 days.
60 days.
90 days.
365 days.
Peter wants to unlock his newly awesome device purchased at full price but he hasn't paid any monthly bill. Can you proceed?
Existing postpaid customers who paid for their device in full at the time of purchase are eligible
Yes, cause he paid the device in advanced.
All customers must have paid a minimum of 2 MRC service payments from first use of the device requesting unlock
What are some reasons a customer might need to unlock their device? Select all that may apply.
International travel
selling their device
T‑Mobile device with another carrier
Joining a pageant
Can embedded SIM devices be unlocked?
Yes
No
Was not taught in training
When would an unlock request need to be submitted through Remedy?
: Use Remedy to request an unlock for an iPhone or if the customer qualifies for an exception.
For any kind of scenario
Whenever I want to.
If a customer has an Apple device and would like to use it internationally, what note needs to be included in the Remedy form?
"Unlock Code requested due to International Travel."
Device purchased at full price
Handset Exchange Exception
Military Exceptions:
Which devices use the T‑Mobile Unlock App?
Android
Apple
Microsoft
What types of unlocks can be done with the T‑Mobile Unlock App?
Permanent and temporary unlocks
Only Permanent
Only Temporary
Neither A nor B
Your customer is trying to do a temporary unlock over Wi-Fi, but the operation keeps failing. Why is this happening?
Temporary unlocks must be performed with a mobile data connection and T‑Mobile SIM. Wi-Fi will not work.
Call a Technician
Just advise the customer to go the store like hello?
Do nothing and talk to your coach about your problem
How many temporary unlocks can a line have in a 12 month period?
5
6
7
8
A temporary unlock expires in how many days?
30
31
35
40
How many days does the device need to be used on the line of service requesting the unlock in order to be eligible?
40
45
50
55
