NEW
Font size
WorksheetsDECA Summer 18 wk 1
Total questions: 10
Worksheet time: 5mins
Which of the following is the main purpose of management:
To create a pleasant working atmosphere
To reac a specific level of productivity
To accomplish the business's goals
To accomplish the business's goals
A circumstance that often motivates people to select one lodging facility over another is the
food and beverage tax rate
seller's personal preferences.
use of positioning strategies
Location of the property
One reason salespeople adjust their sales style from one customer to another is to appeal to each customer's
natural aptitude
internal ability.
hidden objection
unique personality.
What type of technique might be effective if a business is trying to sell a large, complex product to another business?
Retail selling
Mass marketing
Sale pricing
Team selling
A salesperson should answer a customer's questions and fully explain the benefits of products so that the customer will
feel good about the buying decision.
think about making a decision.
be left in a state of indecision.
make a quick decision.
Which of the following is an example of a salesperson empathizing with a customer's objection:
"I understand how you feel."
"You think the price is too high."
"Everyone is buying this item."
"This is the best deal in town."
Salespersons who use the products they sell are able to suggest appropriate substitute products to customers because of their own personal
experience
preference
feelings
opinion
What type of selling question is the following: "What color of car do you want?"
open-ended
assumptive
impersonal
interpretive
What might a travel agency include in a display to graphically show people enjoying a destination or participating in a tour of exotic places?
videos
testimonials
facts
souvenirs
Which of the following is an example of a sales promotion that hotels often use to attract customers:
Public relations campaign
Local newspaper advertisements
Weekend discount package
Cable television commercial
