Each member of the leadership team has different goals, which enables them to cover all issues and concerns.

All members who are involved in the meeting have an equal seat when it comes to the decision making process

CS&L Function has a limited number of objective and a set of concise metrics.

Charity, CS&L Lead, recognizes and celebrate team success when her line exceed expectations

Each function makes a decision of his own, work on his own, and does not coordinate with others.

Employees in CSL “look out for each other” as they have deep trust for all team members

There is regular communication and understanding of business performance at all levels (good and bad) with no data withheld.

Nelson, Warehouse supervisor focuses so much in his own work, to the point that he doesn’t know how his work fits in to the ‘bigger picture’

In a OTC sub function, shared decision making is present, which results into job fulfillment and sharing of responsibility

Demand Planner’s achievement is measured on how his contribution impacts the compelling business need.

All of the CSL Colleagues have SMART goals

Nora, CLD Manager, ensures that all projects are on track and resources are effectively deployed in line with the function’s goals

Rules are always followed. Rule books and policy dictate action without consideration of principles.

Colleagues at all levels share a common mindset around principles which allows healthy debate, better decisions & reinforcement of principles

People are treated as they want to be treated - and consistent with our principles

The reward system is communicated regularly so all colleagues understand how and when to use it

Paul, Log Ops Manager, is proud of his team reward system and like to tell external people about it

Rewards are fair, equitable, consistent and transparent (not based on years of service)

We assumes that everyone they hire is a technical expert already, therefore no need to upgrade skills

Ernie, Import Planner is multi-skilled and able to work outside Log Ops Team

Leslie, CS&L Lead supports the career framework and encourage colleagues to gain multi-skills

Employees in Distribution Center are keeping their area defect free.

Employees in the OTC are working and driving towards loss elimination and can take you through the losses they have eliminated in the last three months.

Aaron, DP Lead is solely responsible for all the KPI his direct reports own.

Greg, a Logistic Admin, is always looking for ways to assess the current way of working and create improvements.

CSL does not sacrifice the long term to meet the short term needs.

As CSL Team, we proactively partner with our customers and consumers to win together.