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WorksheetsEnding 3rd week of CS
Total questions: 13
Worksheet time: 26mins
Do not credit interest charges related to a late fee credit (plan 088). WHY???
They can never be removed
It shows that the brand is a MasterCard account
Only TL/TM can remove it
They are reversed automatically
If you are waving fees as a result of CBC removal request, how many months can be credited?
One Month
Two Months
Credit all fees associated with this process
12 months
If a customer requests to have fees removed, what will look for in the notes and history
Look for recent fee removals and history of account
Review for pay history and returns.
The balance
All of the above
What tool do you use to credit fees.
IRIS
CHAMPS
WHIRL
We email Abigail and ask her to send a check
If you decline a fee removal, what must you do?
Notate the account as to why you declined the request.
Tell the customer the account has been referred.
Tell the customer that a store associate may offer more help
Just decline it and hang up.
When do you give the confirmation number to the customer after accepting a payment?
Always offer the number to the customer.
Never offer the number.
The number should only be given if requested.
There is no confirmation numberThis is a wrong answer
What is the maximum that we can accept for Pay By Phone Payments?
$99,999
PBP can't exceed the amount of the balance on the account.
$10,000 per 24 hours.
We can accept $50.00 over the balance for all cardholders.
The payment may not show in system for up to_______ hours but should reflect the payment date once posted.
24 hours
36 hours
48 hours
72 hours
For blocked payments, if the PBP System will not allow a payment to be processed, who do we connect the CH to?
Jedi
Capital One MasterCard
Saks.com
Abigail Laughlin
What must you click on for post-dated payments to be processed?
The effective date under the Payment Date section in PBP
BADJ in WHIRL
Acct # Release in CHAMPS
I have no idea.
what is the one state where we cannot accept a post dated check?
New York
Vermont
California
Massachusetts
If a customer wants to set up a recurring payment
We will set it up with WHIRL
We will set it up in IRIS
let them know they can do this via their online account at saks.com.
Email Abigail Laughlin and request for her to set it up.
What is the Saks Internet Logo?
693
601
611
602
