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WorksheetsASM ADP || Lean Six Sigma || Measure Phase
Total questions: 15
Worksheet time: 19mins
Name
Class
Date
1.
Which of the following activities is NOT non value-added?
a)
setup
b)
rework
c)
process
d)
inspection
2.
What is the more appropriate definition of Non-Value-Add Activity?
a)
There is no monetary value involved in activity
b)
Any activity that does not add any value to the product/service
c)
Non-tangible value
d)
The improvement activities that cannot be valued by the organization
3.
What is the primary purpose of Measure Phase in DMAIC methodology?
a)
to develop a baseline measure that represents the current state of the process
b)
to develop a baseline measure that represents the future state of the process
c)
to develop a baseline measure that represents the previous state of the process
d)
all of the above
e)
none of the above
4.
Why to create operational definition?
a)
so that everyone counts things in the same way
b)
to define defects
c)
to have a clear description of what is to be measured
d)
all of the above
e)
none of the above
5.
What is the purpose of Measure phase?
a)
to implement and verify the solution
b)
to Quantify the problem
c)
to Identify the root cause of problem
d)
to maintain the solution
e)
all of the above
6.
what characterises a "process map"
a)
used to capture the defects and analyze customer requirements at each step
b)
a detailed flow diagram of process using color coded symbolsand drilling further down into high level map
c)
it is used to represent only the macro level map
d)
both B and C
7.
"Customers waiting at the service center to be serviced by CCO" is which type of waste
a)
Waiting
b)
Under-utilized talent
c)
over-production
d)
motion
e)
inventory
8.
"Repeat Repair or not repairing correctly the first time " is which type of waste
a)
Over-processing
b)
Defect
c)
Inventory
d)
Cost
e)
inventory
9.
To minimize waste through the application of Lean Principles we do which of the following?
a)
Organize tools and raw materials
b)
Keep the work area clean and organized
c)
Maintain a proper volume of inventory at hand
d)
All of these answers are correct
10.
For a lean Six Sigma project done in the Field Operations department , which of the following could be called a stakeholder to the project?
a)
IT department
b)
Spare planning team
c)
Human Resource
d)
all of the above
11.
Select the correct operational definition
a)
1- hour TAT = percentage of calls being delivered
b)
Customer waiting Time = the amount of time(in minutes) it takes from the moment the customer enters the service center to the moment the call his logged in UI5
c)
Customer satisfaction = No of customers who are satisfied with the service center services
d)
all of above
e)
none of the above
12.
what can be the probable input measure,while working on C-Sat output measure
a)
Staff Courtesy & Promptness
b)
Quality of repair provided
c)
Cost of repair
d)
Speed with which the service was provided
e)
all of the above
13.
While working on TAT project, what is the baseline data that will be collected in measure phase of project
a)
it takes an average of 70 min from call login to delivery of call at ABC communication service center
b)
customer waiting time should be reduced to 10 minutes
c)
technicians must take an average of 20 min to repair a handset if the spare part is available
d)
In future, CCO must take 5 min to perform the ELS and create a job sheet for customer
e)
none of the above
14.
Which is the best tool to capture customer requirements amongst the following
a)
Baseline data
b)
SIPOC
c)
VOC
d)
Histogram
15.
Y=f(X), with this what should we focus on "Y" or on "X"
a)
Focus on "Y" and not on "X"
b)
Y is a dependent variable and X is considered to the causes to that variable. Hence our focus should be on the "X".
c)
Focus on both "Y" and "X"
d)
Do not focus at all
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