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Worksheets

Tech Support

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What is the 2G/3G mobile coverage for where Kiwis live work and play

a)

Over 90%

b)

Over 95.5%

c)

Over 97.5%

d)

Over 98.5%

2.

An APN is 1 of 3 crucial parts in order to connect to a mobile network?

a)

True

b)

False

3.

Which of the below can aid in prolonging the life of your handset's battery?

a)

Only use approved wall adapters and charging cables

b)

Close apps that aren't being used

c)

Turn off features that are being used

4.

Hard resets result in losing all saved data on a handset?

a)

True

b)

False

5.

Which of the below Apple products that are supported by the "Apple Support Application"

a)

IPhone

b)

IPad

c)

Mac Book

d)

Apple TV

e)

Apple Watch

6.

Which of the below are benefits to Fibre Broadband?

a)

Faster speeds compared to ADSL, VDSL

b)

Consistent speeds at all times even during peak hours and weekends

c)

Minimum buffering when watching HD content on multiple devices

d)

Not affected by the weather

7.

What are the different Property types for a Fibre install

a)

Single-dwelling unit

b)

Multi-dwelling unit

c)

Right-of-way

d)

Apartment complex

8.

The Fibre install process is broken down into a 3 point process: Agree, Build, Connect?

a)

True

b)

False

9.

POP Email accounts do not sync with the mail server, instead they download from the mail server

a)

True

b)

False

10.

IMAP Email accounts sync with the mail server therefore all changes are reflected in the mail server

a)

True

b)

False