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WorksheetsHTMP - CHAPTER 1 ASSESSMENT
Total questions: 37
Worksheet time: 24mins
All of the following are changes the hospitality and tourism industry has experienced in modern times EXCEPT:
Business travel has become common
Wealthy people are traveling less
Air travel is more affordable
More families are taking vacations
What is E.M. Statler considered the father of?
Chain hotels
Economy hotels
Full service hotels
Modern hotels
When did travel become more affordable for the average person?
During the 1950s and 60s
At the turn of the 20th Century
After World War II
In the 1940s
Which of these is not a country where hospitality and tourism is a large industry?
United States
China
Czechoslovakia
Great Britain
Health factors are a major reason for traveling to another country.
True
False
The original name of the AH&LA in 1910 was:
American Hospitality Protective Association
American Hotel Protection Association
American Hotel Protective Association
Associated Hotel Protection of America
ADA stands for:
Americans with Disabilities Act
Americans with Disabilities Association
Americans who are Disabled Act
Association of Disabled Americans
How many years in a decade?
Five
Ten
Twenty
Fifty
The Roosevelt Hotel was the first to install TVs in all guestrooms in:
1950
1968
1947
1970
Chicago was linked to Los Angeles in 1916 by the completion of Route 66.
True
False
The social impact of global travel is more likely to be felt by leisure travelers than business travelers.
True
False
Travel-based industries depend on one another for success.
True
False
To meet the needs of a destination’s guests, the scope of hospitality-related businesses must include all but:
Accommodations
Transportation
Food and beverage
Law enforcement
Infrastructure is:
The basic, underlying framework or features of a system or organization
The materials used in the construction of a modern hotel
The practices and procedures followed by the hospitality and tourism industry
The secret passages used by attraction employees to get from one part of a park to another
R.A.V.E. is the acronym for:
Respect And Venerate Everyone
Respect And Value Each
Refine and Value Everyone
Respect and Value Everyone
Every living creature requires:
Food, water, shelter, and companions
Food, space, shelter, and warmth
Food, water, shelter, and space to survive
Food, water, shelter, and children
Diversity requires hospitality and tourism employees to ignore differences in people.
True
False
Why is quality guest service important in the hospitality and tourism industry?
Because quality guest service affects the property’s bottom line.
Because quality guest service contributes to loyal repeat guests.
Because guests expect it.
All of the above.
When it comes to judging the quality of service, whose expectations are most important?
The person receiving the service
The staff member providing the service
The staff member’s boss
The owner of the company
Which of the following is not an example of an Intangible Service
Comfort
Soft pillows
Pleasant experiences
Enjoyment
DMO is an acronym for:
Destination Marketing Organizations
Demographic Marketing Options
Destination Marketing Opportunities
Demographic Marketing Organizations
Which of these is not a DMO?
Convention & Visitors Bureau
American Automobile Association
Tourist Authority
Convention & Visitors Association
All-suite hotels usually feature:
Several types of food and beverage services
More public areas and guest services than other hotels
Guestrooms with separate bedrooms and living rooms
Leisure sports activities
The executive committee of a national trade association must hold an emergency half-day meeting within the next ten business days. The committee is composed of busy executives from across the country who lead large business organizations. The association would likely book the meeting at:
A downtown commercial hotel
An airport hotel
A convention hotel
A conference center
Resort hotels distinguish themselves from most other types of hotels by providing:
Kitchen amenities
Food and beverage services
Special activities such as horseback riding
Conference and meeting rooms
Which of the following types of hotels are small and usually have the owner living on the premises?
Bed and breakfast hotels
Commercial hotels
Airport hotels
Conference centers
Chris Dunlop is a regional troubleshooter for a national software firm. He travels often and spends as little as one day and as much as two weeks with clients. What type of hotel is Mr. Dunlop LEAST likely to stay in?
Commercial hotel
All-suite hotel
Airport hotel
Resort hotel
Theme parks
Accommodations
Transportation
Food and Beverage
Attractions
Cruise line
Accommodations
Transportation
Food and Beverage
Attractions
Natural wonders
Accommodations
Transportation
Food and Beverage
Attractions
Restaurants
Accommodations
Transportation
Food and Beverage
Attractions
Hostels
Accommodations
Transportation
Food and Beverage
Attractions
Fine dining
Accommodations
Transportation
Food and Beverage
Attractions
Car rentals
Accommodations
Transportation
Food and Beverage
Attractions
Zoo
Accommodations
Transportation
Food and Beverage
Attractions
Bars and lounges
Accommodations
Transportation
Food and Beverage
Attractions
Vacation ownership
Accommodations
Transportation
Food and Beverage
Attractions
