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WorksheetsBusiness Technology & Procedures
Total questions: 38
Worksheet time: 19mins
Which of the following is the importance of professional dress?
Boost your confidence.
Send the right message.
Make your appearance a priority.
Make the most of your budget.
All of the above.
What are examples of professional business attire for women? Choose all that apply.
Suit
Mini Skirt
Collared shirt
Closed dress shoes
Leggings
Which of the following are not examples of professional business attire for men? Choose all that apply.
Dress slacks
Cargo pants
Sweatpants/Joggers
Bowtie/Tie
Designer belts with fancy buckles
What are some do’s and don’ts of creating a logo?
Keep it simple.
Keep your logo design to two or three colors.
None of the answer choices.
Both answer choices.
What is a good way to determine if your logo is too busy?
Keep it simple.
Limit to it two to three colors.
None of the answer choices.
Both answer choices.
What is branding?
(a)
Which of the following statements is true about branding?
Branding is important because it is what makes a memorable impression on consumers
It allows your customers and clients to know what to expect from your company.
It is a way of distinguishing yourself from the competitors and clarifying what it is you offer that makes you the better choice.
All of the answer choices.
None of the answer choices.
What is essential in branding a successful business? Choose all that apply.
Advertising
Customer Service
Promotional Merchandise
Reputation
Logo
Why is branding a business important?
Branding is absolutely critical to a business because of the overall impact it makes on your company.
Branding can change how people perceive your brand, it can drive new business and increase brand awareness.
Obtain recognition and increase business value.
Generate new customers.
Improve employee pride and satisfaction
What is USP?
Unique Selling Proposition
Unique Selling Place
Uniformed Selling Proposition
Uniformed Selling Point
What does ICT stands for?
Integrated Communication Technology
Integrity Commission Technology
Information Communication Technology
Information Commission Technology
E in E-commerce means
Electric
Electronic
Elected
Which of the following best describes E-commerce?
Buying goods and services at the store
Buying goods and services
Buying goods and services over the Internet
Which of the following technology is used to compose a letter?
Excel
Prezi
Word
Access
Which of the following applications uses spreadsheet?
Word
Excel
Access
PowerPoint
Which of the following is NOT a benefit of technology to businesses?
Improved customer service
Improved sharing of information
Releasing clients personal data without permission
Improved relationships with key partners
Technology allows businesses to streamline operations of similar tasks which minimizes waste and maximize profits.
True
False
It is unethical for businesses to use software created by another person without permission.
True
False
Copyright infringement involves
Using another person's original information with permission
Using another person's software without a license
Using another person's product as your own with a license
ABM means
Automated Banking Machines
Auto Banking Machines
Automatic Bank Machines
Which of the following tools is used for presentations?
Excel
Prezi
Word
Access
MIS means
Management Information Services
Management Information Sector
Management Information Systems
Digital Communication Technology allows for instant messaging between businesses and its clients.
True
False
Unethical use of ICT in businesses include ALL of the following except:
Copyright infringement
Releasing customers personal data without permission
Sending unwanted advertisements to customers
Sharing information about the business on social media
The use of technology in banking has made it easier for individuals to conduct banking transactions using online.
True
False
When information is shared electronically between computers it is best known as:
E-commerce
E-tailer
M-commerce
Digital communication
Which of the following is an advantage to a business of using digital communication?
Messages and data can be transmitted quickly
Not all areas may be connected to the internet
Can lead to excessive communication
Training may be required to update employees on the use of digital communication
A zoo uses Twitter to announce the birth of a baby elephant. Which of the following describes this method of digital communication?
Video conferencing
Social media
Text
Which of the following statements best describes the term e-commerce?
Buying & selling products via hand held devices only e.g. smartphones
Communicating and sharing information electronically
Buying and selling a product using electronic systems e.g. the internet
Gathering, storing and processing information electronically
Which of the following best describes the purpose of eBay?
To provide a social networking service
To provide an internet based photo sharing service
To sell products, often second hand, to other people electronically
To develop business contacts
Technology has enabled businesses to reduce costs by searching online to find competitively priced raw materials. The websites of which stakeholder group will be used for this activity?
Employees
Suppliers
Customers
Shareholders
In addition to its fixed premises, a designer clothes shop has launched a website in an attempt to:
Increase costs
Decrease costs
Increase sales
Decrease sales
In which of the following situations is a local NHS doctor’s surgery most likely to use digital communication?
In which of the following situations is a local NHS doctor’s surgery most likely to use digital communication?
To text patients to remind them of appointments
To receive payment for goods/services sold at the surgery
To sell products to patients
Which of the following is a disadvantage to a business of using digital communication?
Can be inexpensive to operate and is widely used
Storage costs are saved as data can be stored electronically
Teleconferencing is possible which can produce cost savings
No guarantee that messages will be received or accessed
Compared to other methods of promotion, businesses that promote goods and services on social media have been able to:
Reduce costs as online promotion is often less expensive
Increase costs as online promotion is always more expensive
Reduce costs as online promotion is always more expensive
Increase costs as online promotion is often less expensive
Technology has enabled customers to compare how much different businesses are charging for goods and services. This has led to greater competition in terms of which element of the marketing mix?
Place
Price
Promotion
Product
Which two of the following are examples of electronic payment systems?
Select two answers:
eBay
PayPal
Contactless debit cards
Which two of the following are disadvantages to consumers of buying clothing through e-commerce?
Select two answers:
Risk of personal details being fraudulently used
Increased costs and time of returning unwanted items
Higher prices charged due to less competition online
Business will need to follow legislation linked to trading online
Difficult to establish brand loyalty
