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WorksheetsWeek 1
Total questions: 20
Worksheet time: 22mins
How Many Receivers Come Free with IPTV?
1
2
6
3
How Many ATT Phone Lines Can you have in your house at 1 time?
3
2
1
4
Can you port a WHP back to an ATT Phone Line?
Yes
NO
Maybe
Not Sure
Where is the ATT HeadQuarters?
Atlanta
Miami
Chicago
Dallas
Do we discount the 2nd Line when a customer orders ATT Phone Line?
Not Sure
Maybe
No
Yes
Do we get incentive for wearables? (Apple Watch?)
Not Sure
Maybe
Yes
No
What does NRC stand For?
Non Recyclable Charge
Non Recurring Charge
Not Returning Charge
Non Recorded Charge
Please select all features available on an IPTV Receiver?
record up to 4 shows at once on a single DVR
Pause and rewind live or recorded shows on any TV in your home
All U-verse receivers are HD-ready
Pause your recorded show in one room and pick it up in another
Which is not considered a Premium Channel?
EPIX
HBO
Cinemax
Showtime
Starz
When You leave your desk are you supposed to LOCK your PC?
Yes
No
I don't Know How
No I should leave it open so folks can access my business.
How many Days Can be used on an F&T (MAX)
45
65
25
30
Max Days of Resume from Cancel
60
52
30
70
Another word for Collections?
Accounts Receivable
Collections
Not Sure
Money Team
Closure Coupons Are Available
After Nesting
In Training
As soon as we tell
Not Sure
What Does MST stand for?
Mobile Sales Tool
Mobile Share Tool
Millionaire Supply Tool
Mobile Shopping Tool
What Does TSP mean?
Dial the customer number or BAN into the IVR
Telephone Service Process
Cold Transfer the Customer
Look in MYCSP
Was it hard working as a team creating 5 MYCSP quiz questions?
Yes
No
I did not understand, and I did not share that with you.
I don't need to understand MYCSP, I am way too smart for that.
An example of Over The Top Programming Is?
DTV Now
Hulu
Netflix
Comcast
Do we use RIO?
No, DTV Customer Service and Tech Support Does
Retail Does
Of Course we Use RIO
Never heard of RIO
CPNI has to be stated before which products?
Road Side Assistance
Wireless Accessories
Mobile Protection Insurance
DTV Insurance
