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WorksheetsMaxis Postpaid Plans
Total questions: 15
Worksheet time: 45mins
What is the default soft limit for new Share Line activation?
30GB
10GB
20GB
Unlimited
What is quota allocation for Maxis Postpaid 98?
30GB all-day pass + 15GB weekend pass
20GB all-day pass + 20GB weekend pass
40GB all-day pass + Unlimited quota for weekend
40GB all-day pass
Mr Aafi registered new Share Line and the soft limit is defaulted to 30GB. Miss Jamilah, can she change the Share Line default soft limit to her preferred allocation via Maxis App since she is the one who's using the share line number?
Yes
No
Sooi Jien registered with Maxis Postpaid 98 without device and he thinks that this plan is so expensive. He call in to 123 and request a resolution to lower his commitment. Do customer entitle for Maxis Postpaid SIM Only Contract and how much will customer get?
Yes, RM10 monthly for 12 months
Yes, RM10 monthly for 24 months
No, customer must register for Share Line if want to enjoy rebate
Yes, RM10 perpetual monthly rebate
Ms Wani currently enjoy Maxis Postpaid SIM Only Contract rebate for her Maxis Postpaid 98. She would like to sign up for Maxis Device Contract but she still contracted on SIM Only Rebate for another 6 months. Can she proceed to sign up for Maxis Device Contract?
Yes, but she will no longer be eligible for the monthly rebate and frontline need to manually terminate the rebate and assign penalty waiver.
Yes, the rebate will be carry forward together with the device contract because 2 contracts can co-exist in the same number.
Maxis Postpaid subscribers are allowed to enjoy 1 Day Unlimited Calls and SMS when they roam in Singapore. What is the maximum amount they would have to pay on a daily basis?
RM10
RM15
RM18
RM20
All roaming 'Unlimited' data pass comes with a Fair Usage Policy (FUP). What is the daily FUP for the passes?
1GB per day
2GB per day
3GB per day
5GB per day
Fazila is on Maxis Postpaid 188, can she port her another Celcom line to Maxis and become as her new supplementary line and enjoy Member Get Member rewards?
YES
NO
Both parties (transferor & transferee) are required to walk in to the same Retail outlet for Transfer Of Ownership for Individual because biometric verification will be done for both MyKad holders.
YES
NO
Thanuja would like to upgrade one of her supplementary line to Maxis Postpaid 98 because her supplementary user is a very heavy user for internet. All the following statements are correct advise upon performing upgrade for customer EXCEPT:
Advise new plan charges (Monthly Commitment/Data/Voice SMS) if there's different.
Prorated charges from previous plan + new plan
SLA 2 hours (if change within system) or 24 hours (if send case)
Encourage customer to maintain with their current rateplan
New customer who wants to register a new Maxis Postpaid Plan need to pay 2 months Rate Plan Advance Payment since we are giving more quota for data, unlimited call, and unlimited SMS.
YES
NO
Which of the following is incorrect about Deposit refund?
Customer can request for the deposit from the terminated lines to be converted as payment to the active lines in other account.
Deposit is auto-refunded within 6 weeks from customer's following month's bill cycle.
Deposit is refunded after all outstanding amount in the customer's account is being paid off.
Auto refund is given after 6 weeks from termination date.
The following numbers of Share Line per Principal is correct EXCEPT :
Maxis Postpaid 98/108: Max 1 line
Maxis Postpaid 128: Max 2 lines
Maxis Postpaid 158: Max 3 lines
Maxis Postpaid 188: Max 5 lines
My data depleted already, and I have purchased a One Time Pass 1GB 14 Days Pass RM6 earlier, can my Share Line enjoy the quota data as well?
Yes, your Share Line can enjoy the quota however if you have set Usage Limit and Share Line has already exceeded the limit then the Share Line will not be able to enjoy the additional data that you have purchased within the sharing pool.
No, that Mobile Internet pass is non-shareable.
I have UniFi at home and I rarely use my Maxis Postpaid 158 data. If my monthly data allocation is not fully utilized, can it be carried forward? My bill cycle date is on 21st of every month.
YES
NO
