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The Office Chapter 1 & 2 Review

Total questions: 74

Worksheet time: 37mins

Name
Class
Date
1.

Estimates or guesses about the future bases on known data

a)

E-Commerce

b)

Projections

c)

Word Processing

d)

Proficiency

2.

Creating written documents, such as reports and letters, by using a computer and software

a)

Word Proecessing

b)

Information Management

c)

Data Processing

d)

Desktop Publishing

3.

Producing high-quality documents that include both text and graphics

a)

Data Processing

b)

Proficiency

c)

Desktop Publishing

d)

Information Management

4.

Ability to perform at a satisfactory level

a)

Proficiency

b)

Ethics

c)

Quality Worker

d)

Total quality managemnet

5.

Collecting, organizing, analyzing and summarizing data

a)

Information managmnet

b)

Continuous improvement

c)

Ethics

d)

Data Processing

6.

Organizing, maintaining and accessing records or data

a)

Data processing

b)

Information Managemnet

c)

Total quality management

d)

Continues improvement

7.

Establishing and maintaining high standards in how work is done.

a)

Ethics

b)

Proficiency

c)

Total Quality management

d)

Information Management

8.

Being alert at all times to ways of working more productively

a)

Producivity

b)

Ethics

c)

Diversitry

d)

Continuous improvement

9.

Moral standards or values reflected in behavior

a)

Diversity

b)

Ethics

c)

Personality

d)

Character

10.

The quality or state of having differences or variety

a)

Prodcutivity

b)

Character

c)

Diversity

d)

Integrity

11.

A measure of the amount of quality work done in a certain amount of time

a)

Continuous Improvement

b)

Productivity

c)

Personality

d)

Character

12.

The combination of traits that distinguishes one person from another

a)

Personality

b)

Charcter

c)

Integrity

d)

Diversity

13.

Basic values and principles that are reflected in a person's behavior

a)

Integrity

b)

Character

c)

Ethics

d)

Total quality management

14.

Honesty and trustworthiness

a)

Diversity

b)

Character

c)

Integrity

d)

Personality

15.

Many colleges and universities are offering courses online now.

a)

True

b)

False

16.

The overall projected rate of increase in U.S. jobs to 2024 is ___%

a)

6.5

b)

6

c)

7

d)

5.5

17.

Basic desktop publishing skills are included in what skill area

a)

Word Processing

b)

Office Processing

c)

Work Processing

18.

Many jobs require skills and knowledge beyond those gained through high school studies

a)

True

b)

False

19.

Data processing is doing which of the following to data.

a)

Collecting

b)

Organizing

c)

Analyzing

d)

All of the above

20.

What is responsible for more workers doing office tasks than in the past?

a)

New technology

b)

More Workers

c)

Less Workers

d)

All of the above

21.

Which of the following are issues that affect how successful a company is in achieving its goals?

a)

Quality Management and Customer Satifcation

b)

All of the above

c)

Character

d)

None of the above

22.

Character, self acceptance, and maturity are personality traits that relate to work behavior.

a)

True

b)

False

23.

Students shouldn't set goals for improving or developing competencies and improving personality traits because it doesn't lead to success on the job

a)

False

b)

True

24.

Which of the following are NOT barriers to productivity

a)

Talking with friends on the telephone during working hours

b)

Failing to set priorities

c)

Moving from tasks to task before completeing any one task

d)

Accomplishing tasks in order before moving on to the next

25.

Which of the following are NOT basic competencies for information management and transmission

a)

Establish priorities

b)

Maintain or develop an ifnormation system

c)

Work with others

d)

Apply knowledge of records management and basic filing rules

26.
The three basic types of business ownership are 
a)
sole proprietorship, partnership, and franchise
b)
sole proprietorship, partnership, and corporation.
c)
partnership, cooperative, and corporation.
d)
limited liability corporation, partnership, cooperative.
27.
A sole proprietorship is a business owned by
a)
two or more people
b)
shareholders.
c)
one person.
d)
the state of incorporation
28.
Full responsibility for your company’s debts is known as
a)
stock.
b)
limited liability.
c)
unlimited liability.
d)
taxes.
29.
A business owned by two to three people who become partners is known as a(n
a)
sole proprietorship.
b)
partnership.
c)
corporation.
d)
oligopoly.
30.
Which of the following is an advantage of a partnership?
a)
Partners share unlimited financial liability
b)
A board of directors controls the business.
c)
Partners do not have to pay any income taxes.
d)
Partners bring different skills to the business.
31.
A business owned by a number of shareholders and operated under written permission from the state is known as a
a)
sole proprietorship.
b)
partnership.
c)
corporation.
d)
cooperative.
32.
Owners of stock are called
a)
shareholders.
b)
board members.
c)
articles of incorporation.
d)
partners.
33.
 Unless they are officers of the company, owners do not have control of decisions made each day in a
a)
partnership.
b)
corporation.
c)
subsidy.
d)
e-commerce business
34.
Which of the following statements regarding corporations is true:
a)
Corporations are also usually cooperatives.
b)
Corporation stockholders have unlimited liability.
c)
A corporation cannot make contracts or be sued
d)
A corporation is a legal entity separate from its owners.
35.
Which of the following is an example of a for-profit corporation:
a)
Habitat for Humanity
b)
March of Dimes
c)
Boy Scouts of America
d)
Southwest Airlines
36.
Who or what is ultimately responsible for controlling and governing a corporation’s activities?
a)
Cooperative members
b)
The franchisee
c)
A sole proprietor
d)
The board of directors
37.
One advantage of a corporation is:
a)
unlimited liability.
b)
limited liability.
c)
double taxation
d)
the corporation is owned by one person.
38.
Which of the following statements regarding limited partners is true:
a)
A limited partner’s maximum liability is limited to his/her initial investment.
b)
Limited partners are actively involved in management decision making.
c)
If a limited partner dies or leaves the business, the partnership must be dissolved.
d)
Limited partners are not required to pay income taxes on their profits
39.
What type of partner manages day-to-day business operations and is personally liable for losses if the business fails?
a)
Limited partner
b)
Secure partner
c)
General partner
d)
Exploit partner
40.
A partner’s liability for the malpractice and negligence of another partner is limited to the partnership’s assets and not personal assets under what ownership structure?
a)
Franchise
b)
S corporation
c)
Limited liability partnership
d)
Cooperative
41.
By forming an S corporation, you can
a)
avoid double taxation.
b)
have more than 35 shareholders.
c)
combine the partners’ liability.
d)
release more assets
42.
What type of business protects its members from personal liability and has no restrictions on the maximum number of investors?
a)
S corporation
b)
Limited liability company
c)
Limited partnership
d)
Corporation
43.
You are the owner of Reliable Agency. You intend to make profits, but you do not have plans to issue stock options to potential shareholders. However, you want the limited liability that a corporate structure offers. What is the best option for Reliable Agency’s ownership structure? 
a)
Limited liability company
b)
Limited agency corporation
c)
Non-profit corporation
d)
Sole proprietorship
44.
Which of the following groups of skilled workers is most likely to establish a professional limited liability company (PLLC):
a)
Public accountants
b)
Taxi-cab drivers
c)
Air-traffic controllers
d)
Auto mechanics
45.
A written agreement to sell someone else’s product in a prescribed manner is called a
a)
non-profit corporation.
b)
cooperative.
c)
franchise
d)
franchisee.
46.
If you decide to open a McDonald's restaurant, you are the
a)
franchisor.
b)
franchise.
c)
franchisee
d)
cooperative.
47.
The parent company granting the franchise is called a 
a)
franchisee.
b)
franchisor.
c)
board of directors.
d)
cooperative.
48.
An organization owned and operated by its members for the purpose of saving money is called a
a)
non-profit.
b)
cooperative.
c)
 franchise.
d)
sole proprietorship.
49.
A type of business that focuses on providing a service rather than making a profit is called a
a)
non-profit.
b)
cooperative.
c)
franchise
d)
sole proprietorship.
50.
Which of the following is an example of a non-profit organization:
a)
 McDonald’s
b)
General Motors
c)
Ace Hardware
d)
American Red Cross
51.
A benefit of establishing a non-profit corporation is that it:
a)
does not pay income taxes.
b)
does not have to register with the government
c)
can issue stock options.
d)
relies only on government subsidies
52.

What does CEO stand for?

a)

Chief financial officer

b)

Chief operating officer

c)

Chief executive officer

d)

Chief vice officer

53.

Using work space that is assigned as needed means

a)

Hoteling

b)

Freelancing

c)

Working

d)

Sitting

54.

Using current technology can make employees more productive

a)

True

b)

False

55.

A private computer network that looks and operates similar to web pages

a)

Internet

b)

World Wide Wed

c)

Intranet

d)

Google

56.

What is telecommuting?

a)

The practice of working and communicating with others from a home office or other remote location

b)

a public,world-wide computer network that spans the globe

c)

a setting that allows you to perform work activities a you would in a traditional office

d)

A seller of goods and services

57.

Which of the following are key office activities?

a)

Creating/Analyzing Information

b)

Managing Information

c)

Communitcating Information

d)

All of the above

58.

What information is included on an income statement

a)

Sales

b)

Operating Expenses

c)

Cost of Goods Sold

d)

All of the Above

59.

Many large corporations have board of directors and they are at the top of the organization

a)

True

b)

False

60.

Revealing confidential data may cause harm to the company or its employees or customers.

a)

False

b)

True

61.

Paying attention to fulfilling the needs and wants of customers

a)

Confidential

b)

Customer

c)

Professional

d)

Customer Focus

62.

Empathy and Goodwill are two different types of customers.

a)

True

b)

False

63.

Team members should not communicate clearly and often about team goals and tasks because its not important

a)

True

b)

False

64.

A place in which the affairs of an individual, a business or an organization are carried out

a)

Office

b)

Hoteling

c)

Freelancer

d)

Information

65.

Department employees may work in ______________

a)

Office

b)

Factory

c)

Both Office and Factory

66.

Use of technology is very important in today's offices.

a)

True

b)

False

67.

In the United States, organizations are grouped into which of the following categories

a)

Businesses

b)

Not-for-profit

c)

Units of Governments

d)

All of the above

68.

Alternative offices include all of the following except

a)

Virtual Offices

b)

Mobile Offices

c)

Home Offices

d)

Christian Offices

69.

The goal for a Not-for-profit business is to what

a)

Make a profit

b)

Help others for free

c)

Provide services or products to individuals or organizations

70.

Corporations and limited liability companies are set up under the laws of a particular state.

a)

False

b)

True

71.

Businesses that are sole proprietorship's or partnerships have to be set up with a state government

a)

True

b)

False

72.

Which of the following are customer service strategies

a)

Show respect for customers

b)

Show empathy when dealing with customers who are angry or concerned

c)

Keep a positive attitude, even in difficult situations

d)

All of the above

73.

Being a professional is not important to your career success.

a)

False

b)

True

74.

Thinking as a team can be far more successful than an individual working alone

a)

True

b)

False

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