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WorksheetsOur Promise plus Products
Total questions: 10
Worksheet time: 7mins
Which one is wrong " Warmly Welcome"
Greet Your Customer With a Friendly Hello
Make it Personal Introduce yourself by name and ask for theirs too.
Ask How You Can Help
It's okay to say the systems are slow
Does the U450 come with HD?
Yes
No
Maybe
Not Sure
Uncover Needs answer all that are correct
Let me confirm that I understand your situation?
My Understanding is?
So it Sounds Like?
I will be reviewing your account and asking questions
Gain Agreement - Select all that are correct
Recap the Solution
Answer and questions/concerns clearly and simply
Make sure every need has been met
It does not matter if they agree
Thoroughly Educate- Which one is wrong
Share any useful tips and help the customer with their complete solution
Discuss Benefits of the Digital Options
Clearly Explain what he can expect
Don't disclose prorated charges
What three tools can you access on the internet away from work?
ATT.COM
MST
MYCSP
HR One Stop
ATT Unlimited More gives $15.00 Off when ordering which product(s)?
DTV Now
DTV
IPTV
Internet
ARS stands for?
Advanced Receiver Option
Advanced Receiver Service
Always Right Sheila
Acknowledge Ratchet Stuff
Features Blank and Benefits Blank (Fill in the Blank)
Tell and Sell
Sell and Tell
are great - and Better
Rock, Don't Rock
We are going to Be?
Great
Awesome
Fantastic
Ballers
