Font size
WorksheetsUn-Carrier Moves
Total questions: 10
Worksheet time: 5mins
What are some of the 'Pain Points' that the customer have with Customer Service (Select all that apply)
Roaming charges
Canada & Mexico
Sprint
Music Freedom
Poor customer service
what can get our customers every Tuesday? (Select all that apply)
free stuff
great deals
bill for free
exclusive offers
How many screens does T-Mobile ONE with Netflix include?
Standard 4 Screen
Standard 5 Screen +HD subscription
Standard 2 Screen +HD subscription
does t-mobile pay customer final bill with other providers?
yes
no
What is carrier freedom?
free data
unlimited data with 4G LTE
Pay off your previous carrier's service contracts and device payments (up to $650 per line via trade-in credit and prepaid card)
pay off your others bills with sprint
Mobile Without Borders keeps you connected while traveling in:
Canada & Monaco
Chile & Mozambique
Canada & Mexico
Mexico & Colombia
With Binge On customer can stream unlimited video from their favorite streaming services. What are they? (Select all that apply)
Netflix
HBO
T-mobile
YouTube
Choose the best option to describe Data Stash
Let you watch unlimited videos
You can access to watch videos by using YouTube as much as you want to see.
Lets you roll forward your unused 4G LTE data – up to 20 GB worth in most cases – into the next month at no additional cost!
What is the definition of Jump!?
Get a Samsung Galaxy 8 for free after a year
Use JUMP! to upgrade to the latest smartphones and tablets, after 12 months or once you've paid off half your device.
Pay half of the equipment and T-mobile is going to credit the remaining balance.
With kickback if customers use less than 2 GB of data or less in a billing period per line. how much can customers receive back?
$15 per line
$20
$50
$10 per line
