Define the various roles of members; set limits on employee work behavior; create rules and regulations; vary widely from organization to organization; adapt to the environment in which an organization is located

Make up the base level of the pyramid; produce an organization’s goods and services; generally do not manage or oversee the work of other employees

Part of an organization’s management team; oversee the work of operative employees; are the only managers who do not manage other managers; considered first-level managers

Employees who manage other managers; responsible for establishing and achieving the goals of their specific department or region set by top management

Sets an organization’s goals and objectives; develops methods for achieving goals and objectives; is the head of the organization

Refers to accomplishing goals and objectives effectively and efficiently; involves using your resources competently; always has an end goal of achievement; accomplished through a specific organizational structure

Arrange and group jobs based on specific tasks in order to enhance efficiency; increase the effectiveness of communication and reporting

__________ are laid-back and undefined; involve employees completing tasks which may not always fit their job description; normally found in smaller businesses with fewer employees

______ are clearly defined and organized; can be found in any size business

_____ occurs when a job is broken down into a number of steps which are each completed by a different individual

_____ is the number of employees a supervisor can direct; varies from supervisor to supervisor

_____ is the principle in which an employee should have only one supervisor to whom he or she is responsible; decreases conflicting demands and priorities

_____ refers to the rights of a supervisory position to give orders; one person’s position over another

______ occurs when only a select few people at the top of an organization make the decisions

_____ occurs when decisions are made by the individuals who are the closest to the problem; more conducive to making changes in a process