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WorksheetsBUSINESS STUDIES CHP 9 (1)
Total questions: 20
Worksheet time: 20mins
What is the process of effective communication?
Transmitter -> Message -> Receiver -> Feedback
Transmitter -> Receiver -> Message -> Feedback
Feedback ->
Transmitter -> Message -> Receiver
Transmitter -> Feedback -> Message -> Receiver
Benefits of effective communication
Reducing the risk of mistakes
Enabling faster decision-making
Improve customer relationships
Reduce coordination between departments
How many types of communication are there?
1
2
3
4
Name the types of communication
Define internal communication
People within the business communicate with each other
People outside the business communicate with each other
People above the business communicate with each other
People from outer space
Who are some of the people you communicate within the business?
Colleagues
Managers
Customers
Subordinates
Name some of the people you will communicate outside the business
Customers
Business stakeholders
Business managers
Subordinates
What is external communication?
People between the organisation and other organisations or individuals communicate with each other
People from outer space communicate with each other
People within the business communicate with each other
People below the business communicate with each other
What happens if effective communication is not achieved?
Suppliers may send wrong materials
Inaccurate information may be sent
Misunderstanding may happen
Fights may occur
What are the "ways" of communication?
One-way communication
Two-way communication
Three-way communication
Four-way communication
How many "ways" of communication?
1
2
3
4
Select some examples of one-way communication
Take these goods to the customers
Please keep it down
What do you think of this graph?
How are you feeling today?
Select some examples of two-way communication
Take these goods to the customers
Please do your presentation properly!
What do you think of this graph?
How are you feeling today?
What is the definition of a transmitter?
The person whom the message should be sent
Method of sending the message
A person who wishes to pass on the information to others
The receiver confirms the message has been received and responds to it
What is the definition of a receiver?
The person whom the message should be sent
Method of sending the message
A person who wishes to pass on the information to others
The receiver confirms the message has been received and responds to it
Watching television programmes and videos
Are these one-way or two-way communication?
One-way communication
Two-way communication
"How many hours did you work last week?", manager asked his coworker
Are these one-way or two-way communication?
One-way communication
Two-way communication
A note on the door stated, "Keep this door closed at all times."
Are these one-way or two-way communication?
One-way communication
Two-way communication
Group discussion, phone calls, face-to-face conversation
Are these one-way or two-way communication?
One-way communication
Two-way communication
A manager asked his coworker, "How are the sales coming?"
Is this internal or external communication?
Internal communication
External communication
