WorksheetsMSSC Quality Review 3
Total questions: 45
Worksheet time: 23mins
Once the Cpk of a process is determined, it can predict the ________ of a product as long as the process _______.
Production; rate remains stable
Life cycle; is within specification
Quality; is not stopped
Quality; remains in control
The Cpk is a statistical control process term that describes the ______.
Standard outcome of a process
Standard deviation of a process
Capacity of a process
Means of a process
A _______ is a graphic method to show how the data is distributed across the range of values.
Pareto diagram
Histogram
Scatter diagram
Flow chart
If the histogram of a process is not bell shaped, then the process is _________.
Not centered
Not stable
Normal
None of the above
SPC stands for ________.
Standard practices and competencies
Statistical process control
Staffing protocol and cost
Standard parts cost
Production department develop a quality history database by __________.
Working as a team to solve problems
Stopping the line when the number of defects suddenly increase
Recording inspection data
Using concurrent engineering
Workers perform _______ to control product quality, and develop SPC charts and determine its parts meet specification.
Root cause analysis
Predictive maintenance activity
Team meetings
Inspections
Random part should be selected from a production run for inspection because ______.
Selecting parts batches take too long for an operator to inspect
The odds of finding one bad parts are increased
To prevent the operator from only maintaining the machine when a sample is getting ready to be taken
Its the best method to ensure the sample is representative of the characteristics of the production run
A histogram is one type of tool that can be used to _______.
Weigh material
Network computers
Measure process control
Assure worker attendance
Statistical process control (SPC) is used to ________.
Provide instruction for control equipment
Determine when a process is going to produce bad parts before it actually does
Provide high performance control of machines in process application
Schedule preventative maintenance
The Japanese Term Kaizen means
Continuous Improvement
Quality
Mistake Proofing
Inspection
Who is the driving force throughout the life cycle of a product
Engineers
Operators
Quality Inspectors
Customers
Which of the following is the federal agency devoted to workplace safety
NIOSH
OSHA
EPA
None of the Above
Which type of Audit is requested by your manager
Internal Audit
External Audit
3rd Party Audit
Other
Kaizen is an important aspect of what quality control system
5S
Lean
TQM
Six Sigma
What is the difference between Kaizen and Six Sigma?
Kaizen is obervation/inspection based, while Six Sigma is data driven.
Six Sigma is focused on small quality improvements
Kaizen is focused on improving the quality of incoming raw materials
None of the above
The typical accuracy of a modern dial caliper is about __________.
0.1 inches
0.01 inches
0.001 inches
None of the Above
To precisely measure the diameter inside a cylinder a(n) __________ should be held squarely across the cylinder.
Dial Caliper
Outside Micrometer
Inside Micrometer
Dial Indicator
What is the minimum diameter that a inside micrometer can measure?
5 mm
10 mm
25 mm
Other
What would be the best measurement device to see how much a part varies from its required dimension?
Dial Caliper
Micrometer
Dial Indicator
Machinist Rule
The process of zeroing the probe on a dial indicator using a part that has been found to be a precise length is known as __________.
Calibration
Gauging
Mastering
Zeroing
How often should micrometers be inspected and re calibrated using gauge blocks?
Daily
Weekly
Monthly
Twice a year
The sampling plan uses a __________ chart that indicates to an inspector the number of parts to inspect based on the size of the product batch.
Process
Frequency
Inspection
Other
New product design teams should perform a(n) __________ as early in the design process as possible.
Design Failure Mode and Effect Analysis (DFMEA)
Root Cause Analysis
Design Review
Other
Which of these is NOT a core principle of Total Quality Management?
Quality Improvement
Everyone involved in quality improvement
Customer satisfaction
Cost savings
What is benchmarking?
Determining industry leader in an area and using them as a guide
Setting a standard measure of quality
This group meets to determine what to do with non conforming parts(Red Tags)
Quality Assurance
Material Review Board (MRB)
Kaizen Event
Quality Control Board
Two variables, x and y, are related. Variable x increases or decreases with y. Which of the following tools could best be used to graphically show this relationship?
Control Chart
Histogram
Bi-Modal Histogram
Scatter Plot
A team wants to illustrate which defect types are occurring most frequently. The quality tool they would use is a:
Run Chart
Pareto Chart
Cause and Effect/Ishakawa Diagram
Stratification
Which of the following tools would be most appropriate for collecting data to study the symptoms of a problem?
Control Chart
Check List
Check sheet
Histogram
A type of line graph used to assess the stability of a process is called a:
Line Chart
Run Chart
Control Chart
Check Sheet
Which of these statements about tolerance and control limits is true?
Tolerance is the same as control limits
Control limits is the same as specifications
Tolerance means that the measurement falls within the agreed upon process limits
Control limits mean that the measurement falls within the agreed upon process limits
A Run chart is a useful tool to show…
the error margin of a sample vs. whole population
behavior of data points against specifications
behavior of data points against control criteria
patterns and trends in a row of data points
If there are seven data points either above or below the mean, but still within the control limits, what should you do?
Ignore it and continue to measure the process
Reinspect the product
Find the cause because that means the process is not in control
Reject the product
The four categories of costs associated with product quality costs are:
External failure, internal failure, prevention, and inspection
Warranty, product liability, training, and appraisal
External failure, internal failure, repair, and appraisal
External failure, internal failure, prevention, and appraisal
What should the company focus on to achieve quality more economically?
External Failuire Cost
Internal Failure Cost
Prevention Cost
Appraisal Cost
The cost of scrap rework, in a product quality cost system is categorized as a:
Internal Failure Cost
External Failure Cost
Appraisal Cost
Prevention Cost
The cost of quality related training in a product quality cost system is categorized as a
Internal Failure Cost
External Failure Cost
Appraisal Cost
Prevention Cost
Which of the following quality costs are failure costs?
Customer Survey Cost
Calibration Cost
Product Recall Cost
Pre-Dispatch Inspection Costs
Costs associated with preparation of quality management system and inspection procedures for inspection and testing should be charged to:
Internal Failure Cost
External Failure Cost
Appraisal Cost
Prevention Cost
The basic objective of a quality cost program is to:
minimize internal failures
Calculate the cost of quality department
Improve the overall profitability of the organization
Support accounting department
The term DMAIC is associated with:
Digital Measurement
Six Sigma
Calibration
Sustainable Development
What does PDCA stand for?
Plan, Design, Control, Action
Plan, Do, Check, Act
Product, Development, Continuous, Development
Process, Deployed, Corrective, Action
What does QMS stand for?
Quality Method Statement
Quality Multiple Solutions
Quality Measurement System
Quality Management System
The term UCL is associated with:
Control Charts
Innovation
Non Destructive Testing
Audits
