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WorksheetsHUB Ticketing Process
Total questions: 15
Worksheet time: 8mins
The first step to create a Trouble Ticket in Hub would be to...
Click Complete Contact
Click Add Task
Click New Messages
Click Notes Tab
After we've clicked "Add Task" we need to...
Click Troubleshoot > Add Auth User
Click Account Changes > Trouble Ticket
Click Account Changes > Add Auth User
Click Troubleshoot > Trouble Ticket
After selecting Troubleshooting> Trouble Ticket we will need to...
Click Complete Contact
Click Next
Ignore questions and click "Next"
Fill out ALL of the necessary drop downs
Selecting the 2nd drop down menu, we will need to select..
Data
DSL
Next
Add Task
Upon selecting DSL in the drop down, we will then need to ...
Use the flow that LoopCare has indicated
Click any option available
Use the flow that SIMPL has indicated
Click the option that LOLA has told us to follow
After Selecting the reason for the trouble ticket, we will then ...
Click Next
Click Add Task
Click Complete Contact
Click Exit Survey
After selecting Next, we are take to a screen where we will need to...
Advise the customer of the message
Ignore the message and click Next
Click Next
Click Complete Contact
After advising the customer of the message and clicking next we then must...
Click Complete Contact
Ignore the message
Inform the customer of possible charges
Select Next
Now we must collect ...
Contact Name
Mobile Number
Special Instructions if any
Nothing
After completing the contact information we must...
Select Back
Select Next
Select Complete Contact
Select Add Task
After obtaining information and clicking we next we must...
Select the option that work for you the agent
Select the last option available
Discuss ticket times with the customer
Select the first option available
After selecting the option that works best for the customer we will...
Select Next
Select Add Task
Select complete Contact
Select a different time for the customer
After selecting the best times for the customer we should...
Educate customer on the available message
Ignore the message
Select Next
Select Complete Contact
After advising the customer of the available message and selecting Next we can...
Click Complete Contact
Click Add Task
Click "Confirm" for the ticket
Stop, because we are done
After confirming the ticket we are..
Done with the ticket process
still working
