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WorksheetsProgression Test AD
Total questions: 60
Worksheet time: 39mins
Which is the best way to reduce office related risk?
Carry out staff training.
Carry out risk assessments
Report incidents to superiors.
Improve resource maintenance.
How are customer records maintained?
Updated
Deleted
Shared
Archived
What is the first action to be taken when a hazard has been identified in the workplace?
Assess the risk.
Prevent the incident occurring.
Complete the necessary documents.
Report the situation to a line manager.
Which of the following steps is: implementing business strategies, into continuity plans.
Develop strategy
Develop response
Managerial risk
None of the above
What is the most likely result of having no policy on intellectual property?
Confusion
Increased control.
Loss of business control and progression.
Increased efficiency.
What is covered by intellectual property?
Invention
Buildings.
Equipment.
Hardware
Why must a business have warning systems?
To alert all employees
To meet assembly points
To get help from police, fire and ambulance
To meet legislation
What is intellectual property:
Creations of the mind; like new ideas or inventions used for the purpose of business.
Old creations copied by other businesses.
Personal creations at home.
Famous people in the music industry.
Which of the following is a planned method for storage?
Record System
Planning System
Storing System
Filing System
In alpha-numeric filing
Only numbers are used.
Only alphabets are used
Both numbers and alphabets are used.
Dates are used.
Security measures for customer systems are following except:
Using passwords to restrict access
Giving all employees access to organization emails
Locking workstations when away from the desk
Using read-only files
What is the most likely result of non-compliance with intellectual property regulations?
Legal challenge.
Lower profit.
Poor reputation.
Product improvement.
In an event of a fire what action should be taken?
To order a lockdown procedure
To order an evacuation plan
To document the situation
Naming of wardens
Business continuity is an essential part of?
Planning strategy
Recovery strategy
Managerial strategy
Control strategy
Which of the following describes an economic factor?
External risk
Internal risk
Governmental risk
All of the above
It’s important to have appropriate document style because:
It’s help to create credibility
Help them to follow the document idea efficiently
Helps them to focus and not be distracted
All of the above
Business documents are part of writing communication , writing un appropriate document will lead to :
Miscommunication between sender and receiver
Understanding the message sent from sender
Delivering clear feedback from receiver
Better communication between sender and receiver.
The first step in writing business document is:
Document conclusion
Determining the purpose of document
Identify the supporting documents
Document style & layout
Sending an email to your colleagues about an interesting article you read related to your class lesson today. The purpose of this email is :
Inform
Persuade
Call of action
None of the above
Sending a document requesting a sales report from the sales manager. The purpose of this document is:
Inform
Educate
Call of action
Persuade
Each excel file is called a workbook because
It can contain text and data
It can be modified
It can contain many sheets including worksheets and chart sheets
You have to work hard to create it
Which types of charts can excel produce?
Line graphs and pie charts only
Only line graphs
Bar charts, line graphs and pie charts
Bar charts and line graphs only
How are data organized in a spreadsheet?
Lines and spaces
Layers and planes
Rows and columns
Height and width
Which of the following will not set text in selected cells to italics?
Pressing Ctrl + I on the keyboard
Using the Tools – Wizard – Web Form menu item
Using the Format – Cells – Font menu item
None of the above
Which of the following methods cannot be used to edit the content of cell?
Pressing the Alt key
Clicking the formula bar
Pressing F2
Double clicking the cell
When you provide advice to your manager on business resources, ensure your advice is:
Clear
Concise
Relevant to the organisational needs.
All of the above
Business resources are:
Anything and everything that helps a company operate and do business.
Human, financial, physical, and knowledge factors that provide a firm the means to perform its business processes.
Anything that is used to perform the functions of an organisation.
All of the above.
Insurers make money in two ways. First, through underwriting, where insurers select risks to insure and then decide on premiums to charge. The second is by a principle known where:
Few insure, few claim.
Few insure, many claim
Many insure, few claim.
Many insure, many claim.
Insurance in KSA is regulated by SAMA. SAMA means:
Saudi Arabian Money Agency.
Saudi Arabian Management Agency.
Saudi Arabian Monetary Association.
Saudi Arabian Monetary Agency.
._____________ appear on the first page of the insurance policy. This page identifies the insured party, outlines risks to be covered, limits of the policy, and the time period that the policy will be valid.
Cover note
Declarations
Claims
Documentations
Most firms shift their risks by
buying an insurance policy.
establishing a self-insurance fund
establishing a safety program.
installing smoke alarms.
Active listening is ___________________________.
listening while staying active by running, jogging, etc.
listening while maintaining eye contact with the speaker
listening while the speaker is talking, but interrupting as soon as possible, so that you are participating in the conversation
listening and responding to the other person in a way that improves mutual understanding.
A Great Way to Handle a Complaint Would Be to?
Argue with the Customer.
Deal with the Problem not the Customer.
Hear the Customer out, calm the Customer and resolve the situation.
Continue to go about your day and forget what just happened.
Which is NOT a Key Point to Great Customer Service?
Talk, Don't Listen.
Know your stuff - Products, Services, Policies.
Be Available.
Treat the customer as you would want to be treated.
What are budgetary targets?
To set sales targets
To spend within a limit
To spend without a limit
To report deadlines
S.M.A.R.T is a term used for what?
Team work
Reporting deadlines
Budgetary targets
Team and individual learning goals
To complete a project sufficiently what is important?
Sales target
Learning goals
Team participation
Deadlines
Why are KPIs necessary on customer satisfaction?
To know how happy customers are with the service.
To know how many customers the company has.
To know how to talk to customers.
To know what is needed in a company.
Why is it necessary to monitor time taken to answer calls?
To increase productivity
To increase customer numbers.
To show customer database
To monitor staff.
What is an Itinerary?
A map of the area you are to visit.
Another word for a Passport
Information on dates and times necessary to complete a journey.
A form you take on holiday which covers you for all your health needs.
Give a disadvantage of flying by plane
You can work while you're travelling
It can be very expensive
It is a much quicker form of travel
Airports are situated near good transport links
Name an electronic source of information which might help you with making travel arrangements.
Hotel brochure
Travel agent
A travel website
A newspaper
Ahmed travels to Oman from Jeddah for business purpose.
This is an example of
Intrastate travel
Interstate travel
Overseas Travel
Domestic travel.
Which of the following is not one of the 4Ps?
Place
Promotions
Pass
Product
__________________ is a marketing strategy that aims to make a brand or product occupy a distinct position, relative to competing brands, in the mind of the customer.
Segmentation
Profiling
Positioning
Selling
A__________ product is one that can be perceived by touch.
Intangible
Price
Tangible
None of the above
Marketing activities may include:
Television, radio and web advertisements
Billboard design
S.W.O.T analysis
Only ‘A’ and ‘B’
The organization which is responsible for protecting Consumer Rights in Saudi Arabia is
Ministry of Commerce and Investment.
Communication and Information Technology Commission.
Ministry of Education
None of them.
Which one of the following is not an example of benefit segmentation?
Dividing your market by price of the product
Dividing your market by product class
Dividing your market by income of consumer
Dividing your market by product features
What is the purpose of the Code Practice?
To let the employee follow the procedures.
Prevent bad Ethic
To get more money
None of the above
Which one of the following is the best explanation of a company policy?
A corporate goal
A set of principles that defines a company's goals, its actions in pursuit of its goals and to protect its interests
A set of steps that is undertaken to complete a company task
A corporate action
…………………….is that which comes directly from a source, and is typically created or sought out for a specific purpose e.g. surveys, Performance observations, interviews.
Market Segment
Secondary Research
Market Research
None of above
When giving advice on business resources always remember:
Don’t give advice too soon
Don’t talk too long
Be forceful
A&B
An example of A physical hazard occur in workplace is ……
Bacteria
Viruses
Ergonomic issue
Noise
By converting 142.5% into decimal, answer will be
1.425
0.1425
142.5
14.25
By converting 75% into fraction, answer will be
3⁄4
2⁄3
1⁄3
1⁄4
In math's test, Hazel scored 92% marks out of 150. marks obtained by Hazel are
142
138
130
128
If there are 50 students in class and 95% got passed then students who failed test (in numbers) are
8 students
11 students
9 students
10 students
If 200 students filled form for entrance test and 180 appeared in test out of which only 70% have passed test then number of students who failed test are
68
54
58
65
Globalisation has increased due to
B.
D.
Foreign subsidiaries manufacturing products
Participation in other markets
Competition against companies located in other countries
All of the above
