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WorksheetsChapter 8: Patient Reception
Total questions: 51
Worksheet time: 26mins
All of the following are duties of the medical receptionist, EXCEPT:
diagnosing the patient
collating patients records
opening the office
pulling charts for the next day's appointments
Which of the following in NOT a responsibility of a medical receptionist?
scheduling return appointments
documenting patient no-shows
preparing an injection
closing the office
All of the following are duties of a medical receptionist, EXCEPT:
preparing bank deposits
performing a urinalysis
helping new patients fill out new paperwork
keeping the reception area clean
Which of the following could be available in the reception area?
patient education information
health brochures
magazines
all of the above
During working hours, which of the following accessories is considered unprofessional?
clear nail polish
nose rings
belts
jewelry
The ________ is most likely to be in charge of balancing the cash box before closing the office at the end of the day.
receptionist
physician
medical technician
nurse
The receptionist is often responsible for taking care of office equipment including ________.
computers
printers
copiers
all of the above
All of the following are TRUE regarding copayments, EXCEPT:
patients must pay at the time of service
patients can pay all copayments at once
copayments cannot be billed
payments can be made with cash, a credit card, or a check
Which of the following is NOT something that will help a receptionist make a good first impression?
speaking clearly
smiling
touching the patient
looking the patient in the eye
The _______ is the first person a patient will see upon entering the office.
janitor
receptionist
physician
nurse
The receptionist's shoes must be all of the following, EXCEPT:
clean
skid resistant
steel toe
closed toe
Office attire for receptionists may include any of the following, EXCEPT:
uniforms
jeans
closed-toe shoes
business-casual clothing
Basic hygiene includes all of the following, EXCEPT:
weekly bathing
clean clothing
using mild deodorant
good oral care
The receptionist's nails should be well trimmed, and only _______ polish should be used.
red
clear
black
pink
An ID with a magnetic strip serves which of the following purposes?
allowing entrance to a secure area
clocking out
clocking in
all of the above
Which of the following tasks would NOT be done when opening the medical office?
taking calls from the answering machine
turning on lights
unlocking the outer office door
engaging the security alarm
Which of the following tasks would NOT be done when opening the medical office?
checking the proper operation of heating and air conditioning
recycling any torn magazines
leaving the office machine off until needed
unlocking any money to be used for the day
If a patient pays by credit or debit card, the receptionist should do all of the following, EXCEPT:
ask for the patient's personal identification number (PIN)
verify that the name on the card is correct
ask the patient if she prefers debit or credit
ask the patient to sign electronic signature pad or paper slip
A(n) ________ authorizes the insurance company to send payments directly to the physician.
superbill
encounter form
charge slip
assignment of benefits
The records of patients scheduled for Tuesday should be pulled and collated on _______.
Tuesday
Monday
Wednesday
Thursday
Which of the following is NOT a typical responsibility of a medical assistant tasked with closing the office?
straightening the reception room
leaving any instruction for nighttime cleaning personnel
balancing the cash box
making phone calls to gather lab test information
A printed appointment list is placed ________.
om the physician's desk
on top of the collated medical records
both A and B
none of the above
Upholstered furniture in the reception area should be shampooed at least once every ________.
three months
24 months
12 months
six months
In offices that treat older adults, it is best to provide sturdy chairs and couch with seats approximately _______ inches above the floor.
30
35
15
20
When a patient asks a question that is beyond your scope and training, you should _______.
explain that you are unsure but you will find out
give advice to the best of your ability
guess at an answer
none of the above
Receptionists must _________.
be good spellers
pay close attention to detail
have numeric skills
all of the above
A Health Insurance Portability and Accountability Act (HIPAA) complaint paper base sign-in sheet should contain all of the following, EXCEPT:
time of arrival
patient's name
physician's name
patient's reason for the visit
A(n) _______ is record of service for billing and for insurance processing.
superbill
charge slip
encounter form
all of the above
The physician should be informed if the patient fails to keep ______ or more appointments.
one
two
three
four
Which of the following would NOT be considered demographic information?
patient's gender
patient's age
patient's list of medications
patient's education
A list of daily appointments on an automated system is accessible to ______.
all individuals in th eback office
each physician
medical assistants
all of the above
Which of the following statements is FALSE?
ensure people walking by the exam room cannot view the patient's chart
place paper charts in a slot outside the exam room
make sure electronic health record (EHR) data is not visible to anyone who is not working with the patient
allow patients to view their chart in privacy
Which of the following information is found on an encounter form?
charge
treatment given
diagnosis
all of the above
N/C on the charge slips means ________.
no charge
no classification
no complaints
no change
What is the most common complaint heard from patients?
poor parking lot conditions
filthiness of the medical office
lack of professionalism of the staff
excessive amount of time spent in the waiting room
In general, a ______ -minute wait is accepted by most patients.
40
30
50
20
What should the medical assistant do if the physician is running behind of their schedule?
ask if the patient wants to reschedule their appointment
try not to make eye contact with the patient
tell the patients, "its not my fault"
none of the above
Which of the following should a medical assistant never do?
discuss patients by name to pass the time
place patient's chart on the door
personally escort the patient to the exam rom
offer to assist them in removing clothing
Which of the following should medical assistant always do?
attempt to calm the patient
knock before entering an examination room
assist any patient who is unable to remove his or her clothing
all of the above
If a patient becomes angry or starts speaking in a loud voice, the medical assistant should ____.
attempt to calm the patient
call the police immediately
call the physician immediately
keep his or her voice lower than the patient's voice
At least one portion of the reception desk should be no more than _______ inches high so that it is accessible to those in wheelchairs.
26
20
30
36
Which of the following statements is FALSE?
no-show appointments are considered to be inadmissible information during a lawsuit
calling patients the day before their visit may lower the number of no-shows
if a patient is a no-show, it should be documented in his or her medical record
the patient may be responsible to pay for the missed appointment
Which of the following is a responsibility of the medical assistant?
opening the office
closing the office
taking mail to the post office
both A and B
Activating or displaying a computerized list of electronic charts is called _______.
pulling
queuing up
collating
all of the above
Which statement would NOT be helpful to say to an angry paient?
"It's not my fault."
"Let's find a quiet office where we can discuss this."
"Let's see how we can solve it."
"I'm sorry there's a problem."
Which of the following tasks should a receptionist be able to perform?
protect confidentiality
understand the needs of others
handle telephone emergencies
all of the above
The ________ performs many important administrative duties, which make the office run smoothly and efficiently.
nurse
pharmacist
doctor
receptionist
A patient's medical record, or ________, will contain information such as laboratory reports, radiology reports, and reports from consulting physicians.
chart
file
folder
paperwork
It is often the responsibility of the _______ to queue up or pull records for patients who will be seen the next day.
medical assistant
physician
medical technician
nurse
It is good practice for a receptionist to check on patients who are waiting in the reception area ________.
periodically
every few minutes
only if the patients are complaining
after an hour
After escorting the patient to the examining room, the medical assistant should ________.
determine if the patient needs assistance in geting undressed
tell the patient which article of clothing he or she should remove
explain whether a gown should be left open in the front or back
all of the above
