WorksheetsBurnaby Town Hall
Total questions: 13
Worksheet time: 7mins
For the Holiday Give Together initiative, how many stockings did the Burnaby team donate to the Boys & Girls Club?
25
5
18
40
In 2018, we introduced a new phase of certification called, I AM Service PRO. Which month did it launch?
January
May
June
October
Which major voting event was powered by Rogers Technology in 2018?
Ontario Municipal Elections
Ontario Provincial Elections
Calgary 2026 Winter Olympics Bid
Halifax Municipal Elections
In 2018, how many new countries were added to the expansion of Roam Like Home service?
13
20
15
5
How many customers have we called to date through the Customer Callback Program?
350
5,900
3,340
1, 845
In which two months did we achieve our highest LTR scores? (from January - November)
January & February
October & November
May & June
June & July
Through a collaboration between Field & Enterprise Operations, we made it possible to deliver what cable advancement for our business customers?
48hrs MTTR to a 4hrs MTTR
72hrs MTTR to a 48hrs MTTR
24hrs MTTR to a 2hrs MTTR
4hrs MTTR to a 1hr MTTR
How many 'In the Spotlight' top performers for 2018 ( Q1 to Q3) are based in Burnaby?
1
5
6
9
For the Wireless Hardware Returns process, we reduced turn around times from 7+ days to how many?
1 day
3 days
5 days
2 days
Rogers became the first Canadian operator to deploy which service for our customers?
Roam Like Home
5G innovation
Private Networking Solutions
Outbound VoLTE roaming in the US
In regards to RBAM Issue Reduction, ticket volumes have reduced by how much since January 2018?
100%
less than 25%
more than 50%
48%
Which team earned the title of the 2018 I AM Service Super Brain Challenge Winner?
Customer Implementation (Tuan Do's team)
Customer Service Wireless (Josephine Ortis' team)
Metrics and Analytics (Lester DAlmeida's team)
Customer Service Wireless (Samantha Mahabir's Team)
The 2018 'Employee of the Year' winner is based in which region?
Toronto
Burnaby
Ottawa
Montreal
