NEW
Font size
WorksheetsMint Mobile
Total questions: 29
Worksheet time: 29mins
What does Mint Mobile offer?
Voice services
Text services
Data services
All three, voice, text and data services
What is the money back guarantee?
2 days
5 days
7 days
10 days
Which are the prepaid periods that we offer?
3, 6 and 12 months
3, 8 and 12 months
20, 60, and 75 days
1 year, 2 months and 10 days
The customers can Add-on data packages if they exhaust their existing 4G LTE data allowances, which options do they have?
1GB for $10
500 MB for $5
3GBs for $20
1GB for $10 and 3GB for $20
What does the customer need to be able to make international calls?
Roaming balance
Wallet balance
Purchase extra data (Add ons)
They don´t need anything, just having an active plan they will be able to call another country.
Provides the customer with the ability to store a credit card information in the system so we can charge him automatically to recharge their account when their current plan is over, thus avoiding the interruption of their service
Roaming Balance
Wallet balance
Auto Recharge
There is no way to do that
On Mint Mobile we have two types of SIM cards, orange and purple, what is the difference?
Purple SIMS as pre-funded while orange ones do not come with a plan attached
Orange ones are pre-funded while purple ones do not come with a plan attached
They are both the same
None of the above
When the customer has an orange SIM card, where do you activate it?
The Mint Mobile app
The web site
Clover
As a replacement
If the customer has a purple SIM for the starter kit, where do you activate it?
The Mint Mobile app
The Web Site
Clover
None of the others
Where do you see if the customer has an orange or a purple SIM prior activation?
The web site
The Mint Mobile app
Clover
All of the above
If the customer decides to add money to the wallet, how much can he pay?
$5, $8 and $12
$10 and $15
$20 and 3
$5, $10 and $20
Is a feature that we use on Mint Mobile to stay connected when you travel outside of the US and you want to still use your phone there.
International Roaming
Wallet Balance
Wifi calling
International calling
Where can you check the rates to call to a different country?
The Mint Mobile app
The website (mintmobile.com)
The internal web form
There is no way to check that
If a customer calls in saying that received 3 SIM cards in the package but does not know which one to use since he misplaced the packages, what tool can you use to see each one of the SIMs and determine which one is which?
Clover
Web Form
Web site
There is no way to check on the SIMs
Where can the customer check the coverage to see if Mint Mobile will work out for him
The web site
Mint Mobile app
Clover
Both, the website and application
When the customer orders the SIM card and is brand new, what status will show up in Clover?
Provisioned
Active
Neutral
Cancelled
When the SIM card is in the process of being activated but for any reason the process has not been completed, what status will show up in Clover?
Neutral
Provisioned
Active
Terminated
When the plan is over and the customer has not paid for the next one, what status will show up in the account?
Suspended
Cancelled
Terminated
Provisioned
Once the account has been suspended, the customer will have a gap to make a payment and reactivate it, what is that period?
62 days
60 days
30 days
7 business days
When the account has been suspended when the customer does not make a payment within the next 60 days, what will happen?
The account will remain suspended
The account will be cancelled
The customer will need to call us to reactivate the line
He just needs to order a replacement
When is the only situation where the account in Clover will show up as Terminated?
When the account is suspended and the customer does not make a payment within 60 days
When the customer requests a refund
When the customer ports out to a different carrier
When we cancel the account manually for the customer
If the customer has coverage issue, what feature can he used to make the service better?
WIFI calling
International roaming
Wallet balance
There is no way to have a better service when the signal is poor
When the customer orders a replacement SIM card, they will have to pay:
$9.95
$5
$15
Ordering a replacement SIM card is free for the customer
What type of SIM card does the customer receive and they order a replacement?
Orange SIM card
Purple SIM card
Either or
A SIM card with a plan
How long can I place the customer on hold?
1 minutes
3 seconds
5 minutes
10 minutes
How long does it take to port a phone number over to us?
Up to 24 hours
Up to 48 hours
Up to 72 hours
10 days
For what kind of population was Campus Sims created?
Students
Lawyers
People from US
There is nothing called Campus SIMs
What kind of SIM cards do Campus SIMs users receive?
Orange SIM
Purple SIM
They receive a phone
They do not need a SIM card
Where can the customers ativate their Campus SIMs plan?
On the Campus SIMs app
On the website
In Clover
It comes already active
