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PQM QICORE EXAM

Total questions: 15

Worksheet time: 8mins

Name
Class
Date
1.

Q-ICORE means?

a)

Quality Improvement Cycle for Operational Excellence

b)

Quality Improvement Culture for Operational Excellent

c)

Quality Improvement Cycle for Operations Exemption

2.

What are the 3 Systems

a)

Production, Service & Store Maintenance

b)

Operations, Marketing & FSC

c)

Management, Primary & Support

3.

Store Operator is the?

a)

Area Manager

b)

Operations Director

c)

Restaurant Manager

4.

What are the 3 ROS under Primary System?

a)

Production, Service & Shift Management

b)

Customer Experience, Manpower Mgnt & People Review

c)

Business & FSC, Safety & Security, & Info Management

5.

Who is the Owner Operator?

a)

Area Manager

b)

Franchisee, GM & MD or Operations Director

c)

Restaurant Manager

6.

What are the 6 ROS under Support System?

a)

Production, Service, Shift Mgnt, Business & FSC, Safety & Security, Info Management

b)

Store Maintenance, Food Safety Management, Inventory Mgnt, Customer Experience Mgnt, Manpower Mgnt & People Review

c)

Sales, FSC, Profit, People, Marketing & Trainings

7.

Who is the Business Consultant?

a)

Area Manager

b)

Operations Director/ Franchisee, GM & MD

c)

QM Manager Assessor

8.

What are the 3 phases of Q-iCORE?

a)

ROS Review,FSC Full Audit by AMs/FSC Coach, Annual Plannning

b)

Planning, Execution & Evaluation

c)

ROS Review Full FSC Audit & Quick Visit

9.

Under Execution Phase of Q-iCORE activities are?

a)

Annual Planning, ROS Review & Status Check

b)

Annual Planning, FSC Full Audit & Evaluation

c)

ROS Review, FSC Full Audit/Quick Visit and QM /Validation

10.

ROS Review by AM, is it announced or surprise?

a)

NO

b)

YES

c)

I THINK SO

11.

FSC Full Audit by AMs is it announced or not?

a)

YES

b)

NO

c)

I THINK SO

12.

FSC Quick Visit is it announced or not?

a)

YES

b)

NO

c)

I THINK SO

13.

GOLD NOMINATIONS REQUIREMENT LAST 2018?

a)

FOOD 90% SERVICE 90% CLN 90% CONDITION 85% FOOD SAFETY 90% & EBAP 100%

b)

FOOD 90% SERVICE 90% CLN 90% CONDITION 90% FOOD SAFETY 90% & EBAP 90%

c)

FOOD 90% SERVICE 90% CLN 85% CONDITION 90% FOOD SAFETY 90% & EBAP 100%

14.

The following are grounds for Disqualifications;

a)

Complete Manpower Line-up

b)

MOD is Management Trainee

c)

Unapproved/Unaccredited Business Channel

15.

What are the sample source needed for Water Analysis?

a)

Filtered, Unfiltered, & Ice

b)

Purified, Top Water, Ice

c)

Filtered, Purified & Ice