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Marketing Management Study Guide EOPA (Distribution Pt. I)

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.

Which form of external theft listed below involves stealing merchandise from a store?

a)

Shrinkage

b)

Employee Theft

c)

Shoplifting

d)

Robbery

2.

Which of external theft listed below involves stealing money or merchandise from a store using violence or threats?

a)

Shrinkage

b)

Employee Theft

c)

Shoplifting

d)

Robbery

3.

Mark True or False next to each scenario below to indicate if it is employee theft or not.


An employee takes paper, pens, and a calculator to use in their college class

a)

True

b)

False

4.

Mark True or False next to each scenario below to indicate if it is employee theft or not.


An employee is given a dress from the bridal store she works at by the owner of the company as a bonus.

a)

True

b)

False

5.

Mark True or False next to each scenario below to indicate if it is employee theft or not.


An employee eats food during his break at a fast food chain and then pays for it that afternoon when he gets paid

a)

True

b)

False

6.

Mark True or False next to each scenario below to indicate if it is employee theft or not.


An employee takes $20 from the cash register and returns it next week

a)

True

b)

False

7.

Mark True or False next to each scenario below to indicate if it is employee theft or not.


An employee gives her friends a free product from the company as her way of saying thanks for being a good friend

a)

True

b)

False

8.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Have employees stationed in various parts of the store

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

9.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Educate employees

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

10.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Use of cameras and closed circuit television to monitor

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

11.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Use of two-way mirrors

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

12.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Hire security personnel

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

13.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Use mystery shoppers

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

14.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Have an effective store layout with good lighting

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

15.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Lock display cases

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

16.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Limit amount of cash on site

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

17.

For the security precaution listed below, select the option(s) that would help deter shoplifting, robbery, or employee theft. Use S, R, and ET to indicate your choice


Never leave employees to work alone

a)

S (Shoplifting)

b)

R (Robbery)

c)

ET (Employee Theft)

18.

What four activities are involved in distribution?

a)

Physical distribution

b)

Purchasing

c)

Inventory storage

d)

Inventory control

e)

Demographics

19.

What makes distribution an important function in marketing?

a)

It helps inform customers

b)

It helps customers make a decision about a purchase

c)

It gets the product to the consumer at the right time and place.

d)

It helps the company make good marketing decisions

20.

Identify the purpose for a business to use inventory control systems.


For example, companies must be careful not to order too many products because it costs the company a lot of money and the products could go bad if they are not sold. However, the company must also meet demand and have it available for customers to purchase

a)

Manage the amount of products

b)

Theft

c)

Errors

21.

Identify the purpose for a business to use inventory control systems.


For example, by controlling how much products are in inventory will help businesses identify theft in their company.

a)

Manage the amount of products

b)

Theft

c)

Errors

22.

Identify the purpose for a business to use inventory control systems.


For example, companies will be able to identify errors in the point-of-sale system.

a)

Manage the amount of products

b)

Theft

c)

Errors

23.

Which of the following help a business keep stock based on sales and allow them to spend money based on a planned budget?

a)

Dollar control

b)

Unit control

c)

Stock turnover

d)

Stock lists

24.

For each type of inventory control system, select examples that a company may use:


I.e. Perpetual Inventory Control

a)

Manual

b)

Computer based

c)

Visual control

d)

Tickler

e)

Annual Inventory Control

25.

For each type of inventory control system, select examples that a company may use:


I.e. Physical Inventory Control

a)

Manual

b)

Computer based

c)

Visual control

d)

Tickler

e)

Annual Inventory Control

26.

Theft, human error, technological errors, and damages are all a cause of ______.

a)

Surplus

b)

Shortage

c)

Shrinkage

d)

Stock turnover

27.

Select the 3 ways a business can reduce inventory shrinkage.

a)

Check inventory more often

b)

Prevent theft

c)

Taking physical inventory

d)

Don't check figures

28.

If the Point-of-Sale system shows ending inventory as 890 items and the physical inventory shows 876. What is the shrinkage at that point in time?

a)

12 items

b)

13 items

c)

14 items

d)

15 items

29.

Given the formula for stock turnover as Net Sales / Average inventory. Use algebra to solve the following problem: What was the average inventory if the stock turnover rate is 5 and the net sales were $76,850?

a)

15370

b)

14370

c)

13370

d)

16370

30.

Select the explanation for merchandising-related discounts ,


Percentage or dollar reduction in the retail price

a)

Cash discounts

b)

Quantity discounts

c)

Trade discounts

d)

Seasonal discounts

31.

Select the explanation for merchandising-related discounts ,


Reduction in price as a result of buying in larger quantities

a)

Cash discounts

b)

Quantity discounts

c)

Trade discounts

d)

Seasonal discounts

32.

Select the explanation for merchandising-related discounts ,


Discounts given by manufacturers or retailers given to a company in the same trade

a)

Cash discounts

b)

Quantity discounts

c)

Trade discounts

d)

Seasonal discounts

33.

Select the explanation for merchandising-related discounts ,


Discounts given on end of the season products as an incentive to clear out inventory and make room for the new inventory

a)

Cash discounts

b)

Quantity discounts

c)

Trade discounts

d)

Seasonal discounts

34.

Purchasing, or the buying process is very important in a company. Identify the option that correctly places the purchasing process in order.

a)

Option A

b)

Option B

c)

Option C

35.

Rank the receiving process components in order below:


a. Goods are marked and priced to be sent out into the store b. Boxes are recorded on a receiving record

c. Merchandise is checked

d. Truck arrives at store e. Any damages are reported

f. Order is placed

a)

F, D, A, B, C, E

b)

F, D, B, C, E, A

c)

A, B, C, D, E, F

d)

B, C, D, E, F, A