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WorksheetsMFS 1
Total questions: 10
Worksheet time: 10mins
Name
Class
Date
1.
We do not consult CPS incase cashback posting not reflecting and customer called for the same at 4444 helpline
a)
True
b)
false
c)
these complaints forwarded in siebel
2.
In case call drop due to agent mistake then there is no need to call back customer as customer has to call us again
a)
Yes no call back required in this case
b)
Why we call back?
c)
We will arrange call back on priority
d)
Agent can not do such mistake
3.
There is no payment option in JazzCash related to Pakistan Revenue Authority (PRA)
a)
true
b)
false
c)
we only accept payments VIA QR
d)
payment can be made VIA Jazz Cash App only
4.
In case of any issue being faced while using “QuickPay QR” we will not forward any complaint
a)
we will ask customer that we do not have commitment
b)
there is no such offer
c)
we will ask customer to call 111
d)
We will forward complaint as per SOP
5.
Cinestar Movie ticket for Rs. 100 at Cinepax every Monday (for silver category only)
a)
True
b)
Offer is available in karachi only
c)
offer is expired
d)
Monday offer is now available on Sunday
6.
JazzCash has collaborated with Bookme.pk introducing online buying of bus tickets in metropolitan cities of Pakistan
a)
We do not have any collaboration with bookme
b)
we only have option with daraz.pk
c)
Jazz Cash offer with Bookme ticket booking
d)
offer is available for railway only
7.
If Jazz Cash account balance is 1000 or more, then agent will check Seibel whether any Change of SIM or Change of Ownership has been performed within 48 hours or not where MPIN reset required
a)
True
b)
false
8.
In case customer is hyper and start speaking loudly straight away due to MPIN reset message not received, what will be our handling?
a)
agent will drop the call
b)
agent will deny customer as this is not possible
c)
agent will appologize from customer and forward complaint as per SOP
d)
agent will ask customer to wait because MPIN only possible VIA BIO Metric device
9.
we do not offer any (Inactive Campaign) for Jazz Cash subscriber those who have not used their jazz cash account for certain period of time
a)
True
b)
false
10.
Bundle Addition is not available while dialing *786#, customer will not be able to activate any bundle VIA USSD menue
a)
false
b)
true
c)
Expired promo
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