WorksheetsIS Task Type SOP
Total questions: 17
Worksheet time: 9mins
Each task type on the SOP includes the following (select all that apply)
Purpose
Estimated Task Length
Information/ tips specific to that task type
What the PM should provide in a task
What the IS will do in a task
What email should you grant permissions to when assigning a task to the IS team?
technorics@entrata.com
implementationspecialists@entrata.com
contentcollection@entrata.com
techtonics@entrata.com
isteam@entrata.com
True or False: You have to provide a reference property for every task type
True
False
Which of the following is not a supported image file type for an upload property images task?
TIFF
JPEG/JPG
PNG
GIF
True or False: Copy property settings is an IS task type
True
False
If one of your clients is requesting that a check scanner be installed at one of their properties today what should you do?
Talk to Collin and see if a task can be escalated
Work with support to have the check scanner installed
It is not possible to perform a same day check scan install
An IS team member will always rely on ________ to determine what work needs to be done on a given task.
The task types selected on the custom form
The title of the task
Their intuition
Fate
Which of the following are reasons an IS team member would need to send a Resident Insure Website task back to you? (Select all that apply)
Required fields on the underwriting survey have not been completed by the client
The preferred carrier column is empty
The preferred carrier column is hidden from view and edit access to the underwriting form has not been granted to techtonics@entrata.com
The underwriting form provided is outdated and missing important information
True or False: When creating a bulk task you must provide a list of every property that needs the work done. You cannot say, "all properties in x database."
True
False
True or False: You cannot pair a Leasing Center Questionnaire with any other task type.
True
False
True or False: Both High and Urgent priority tasks must include an update addressed to your supervisor as well as the IS AD that includes a justification statement outlining why the task merits immediate attention.
True
False
I'm sorry
What is the Estimated Task Length for a duplicate property task?
5-10 min
1-4 hrs
6-10 hrs
45 min - 1.5 hrs
Which of the following are not copied over in a duplicate property task? (select all that apply)
Picklist Settings
The Leasing Center Dashboard
Applications & Leases
Website settings
Property content (images, floor plan images, logos)
True or False: A document exists that shows every setting that is copied over in each IS copy settings task type as well as every setting that is copied over with the profile.
True
False
True or False: If the properties and products are listed on the project overview tab of your project they do not need to be listed on the quality review task custom form.
True
False
True or False: A complete list of properties and products to be checked is required on the custom form of both partial and final quality review tasks.
True
False
BONUS: Which of the following lists every member of the IS team?
Adam, Makenna, Nick, Maddi, Ian, Igor, Kseniia, Kate
Adam, Makenna, Nick, Maddi, Paige, Igor, Kseniia, Nicole, Kate
Adam, Makenna, Nick, Ian, Igor, Kseniia, Kassidy, Nicole, Kate
Adam, Makenna, Nick, Maddi, Ian, Igor, Kseniia, Nicole, Kate
