When greeting a customer you should always

when putting a customer on hold you should

T/F……… a cold transfer requires an introduction to the other party

Upon closing a call you should _____________

T/F…….you should never identify yourself to the customer

How do you show empathy in customer service

When dealing with difficult customers we should always

The HEARD principal stands for Hear, Empathize, ________, Resolve, & Diagnose

What can cause a customer to be rude

The longest wait time recorded is _________ by an Australian Airline

A Zappos employee holds the record for the longest customer service call at

T/F……..a customer called the mother of the Comcast CEO to complain

Marvel comics once owned the rights to the word

Google was originally called

T/F……..you can purchase large uncut sheets of U.S. currency through the mail

Steve Jobs is credited as an executive producer is what film

1 in ___ American workers have been employed by McDonalds

The most productive day in a workweek is

Small business employs more than ______% of the country's workforce