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MGT269 Business Communication

Total questions: 40

Worksheet time: 14mins

Name
Class
Date
1.
All true communication must have the following:
a)
A sender and a receiver
b)
A speaker and a listener
c)
A hearer and a listener
d)
A speaker and an interpreter
2.
You should not look the other person in the eyes because it can mean you are mad at them.
a)
True
b)
False
3.
If you are practicing CLEAR SPEAKING habits, you must do one of the following:
a)
Listen carefully
b)
Speak directly to a person or a group
c)
Use a microphone so that the group can hear you clearly
d)
Give out an outline
4.
An example of active listening is:
a)
Listening close and taking good notes
b)
Skimming the outline carefully
c)
Moving around while others speak
d)
Focusing on main ideas being communicated and responding with full attention
5.
One of the following is NOT a Reading Technique.  Which one is it?
a)
Silent Reading
b)
Previewing
c)
Skimming
d)
Finding Context Clues
6.
If you need to communicate with other employees inside your business regarding a change in insurance costs, you would most like use a:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-Mail
7.
If you need to let the employees in your business know that the server will be down this afternoon beginning at 3:00, you would most likely use:
a)
An email
b)
A memo
c)
Business Letter
d)
Personal Business letter
8.
If you would like to send a proposal from your business to a prospective NEW CLIENT, you would most likely use a:
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-Mail
9.
The most commonly used form of business communication is: 
a)
Business Letter
b)
Personal Business Letter
c)
Memo
d)
E-mail
10.
The 4 major parts of the Memo Heading is:
a)
To, From, Date, Subject
b)
To, From, Date, Closing
c)
To, Recipient, Date, Subject
d)
Receiver, Sender, Date, Subject
11.
All of the following are examples of Hard Skills except which one:
a)
Communication skills
b)
Keyboarding skills
c)
Welding skills
d)
Carpentry skills
12.
Beth is preparing a communication for her supervisor detailing a demographic research study that she has completed.  Which written Business Communication should she use?
a)
Letter
b)
Email
c)
Memo
d)
Report
13.
John is a manager of a sports marketing firm.  He is working out of town and wants to remind all his employees to submit their sales reports for the month by no later than this afternoon!  Which  written business communication should he use?
a)
Letter
b)
Email
c)
Memo
d)
Report
14.

James is sending a brief IMPORTANT message to all his employees concerning the CHANGE IN THE MILEAGE REIMBURSEMENT RATE. Which written business communication should he use?

a)

Letter

b)

Email

c)

Memo

d)

Report

15.
Julia is the human resources director for her company.  She needs to communicate with all the applicants for the latest job opening concerning the job interview schedule.  Which form of written business communication should she use?
a)
Letter
b)
Email
c)
Memo
d)
Report
16.
Good communication skills can help you be considered as a valuable employee who contributes to the company's image.
a)
True
b)
False
17.

Communication is not always a vital skill in the workplace.

a)

True

b)

False

18.

Oral communication consists of anything that is written.

a)

True

b)

False

19.

A team player is a:

a)

Person who works well as a member of a team or group

b)

Person who leads the team

c)

A personn who brings together and coordinates various teams

d)

None of the above

20.

In the business world, people are often measured by their:

a)

Degree(s)

b)

Social status

c)

Soft Skills

d)

Hobbies and Technical skills

21.

Bsed on the picture above, it is refer to _______difference

a)

AGE

b)

GENDER

c)

RELIGIOUS

d)

NONVERBAL

22.

Which non-verbal communication skill is universal, that is, they are the same across cultures?

a)

Facial expressions

b)

Body movements and posture

c)

Gestures

d)

Voice

23.
Which is an example of a business letter salutation?
a)
Dear Mrs. Collins,
b)
Thank You,
c)
Dear Mr. Jones:
d)
Sincerely,
24.

Which is not a visual aid you should use for a presentation?

a)

Handouts

b)

PowerPoint

c)

Notes

d)

Brochure

25.
The communication channel
a)
is anything that interrupts the transmission of a message.  
b)
should be selected before idea formation.
c)
includes only digital means for transmitting messages.
d)
is the medium over which the messages travels.
26.
Feedback
a)
includes only those verbal responses from the receiver.
b)
is not an important part of the communication process.
c)
is the process of converting an idea that will convey meaning.
d)
includes both the verbal and nonverbal responses from the receiver.
27.
Communication is successful only when
a)
verbal feedback has been sent to the receiver. 
b)
no noise occurs during the communication process.
c)
verbal and nonverbal feedback has been sent to the receiver.
d)
the receiver understands an idea as the sender intended it.
28.
How do we communicate verbally
a)
Texting
b)
having a conversation
c)
listening to people
d)
writing things down
29.
Sending and interpreting messages related to products, services, or activities of a company.
a)
communication
b)
personal communication
c)
business communication
d)
marketing communication
30.
Things or conditions that interfere with the communication process.
a)
noise
b)
communication barriers
c)
interference
d)
all of these
31.
A person who creates and shares a message.
a)
sender
b)
receiver
c)
decoder
d)
communicator
32.
A smile is what kind of nonverbal symbol?
a)
touching
b)
body language
c)
space
d)
time
33.
What is Communication?
a)
Transferring of message from sender to recipient
b)
Transferring of message from recipient to sender
c)
Both
d)
None
34.
Choose an example of Internal and External communication
a)
Bulletin Boards 
b)
Ads in the Internet 
c)
Catalogues
d)
Survey
35.

Which of the following is include in formal oral communication?

a)

face-to-face conversation

b)

telephone conversation

c)

classroom lectures

d)

discussion that take place at business meeting

36.
a)

Baby is happy!

b)

Baby is sad!

c)

Baby is crying!

d)

Baby is sleepy!

37.
An application letter should be organized as a 
a)
persuasive message. 
b)
 routine message.  
c)
 special letter
d)
 good news message.
38.
A report usually starts with 
a)
a tabulation of details included.  
b)
the reason for writing the report. 
c)
 a presentation of the facts. 
d)
the conclusion based on the facts.            
39.

Active listening is a communication technique in which the ______________ provides feedback to confirm what they have heard and to confirm the understanding of all parties.

a)

Channel

b)

Receiver

c)

Channel

d)

Sender

40.

Which of the following is a poor communication technique?

a)

Not being fully engaged

b)

Speaking clearly and enunciating

c)

Being fully engaged

d)

. Preparing for the communication

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