WorksheetsFinance Focus
Total questions: 20
Worksheet time: 11mins
What product covers this repair?
Ding Shield
Road Hazard Tire and Wheel
Extended Service Agreement
Term Care Select
What comes next? "I noticed you got quoted a payment of $300 and I want you to know you can take delivery of the vehicle at that payment."
With Approved credit. Based on your interview questions their are many options available, may I begin?
Based on your interview questions their are many options available.
With Approved credit. Based on the information you shared with me earlier their are many protections available.
With Approved credit. Based on the information you shared with me earlier their are many options available.
At what tread depth can a tire be replaced with Road Hazard Coverage?
4/32''
2/32''
10/32''
What is a tire tread?
Which windshield will be covered under Ding Shield Ultimate?
Which one DOES NOT qualify as a Finance Turnover?
Customer is not closed on price of vehicle
Customer is arguing rate, going to credit union, or buying cash
Customer has questions about manufacturer warranty
Customer is unsure of leasing or financing
How much money is covered on the above incident if a customer has Ding Shield
$100
$250
$500
$1000
All of these are covered in Term Care Select, except?
Which of these can a customer not use if their car breaks down with VSC coverage?
What is considered our two-column Menu Assumptive close?
Out of all the products I just presented, which one suits you best?
Would you like to take the Total Coverage, Would you like to add to your DNA, or would you just like to chose the DNA.
I think VSC and Gap is best for you.
So your picking total coverage right?
Which of these is considered a "Columbo"?
Just Curious...What was it about the VSC that had you concerned?
So why don't you want to buy the VSC?
You told me that your driving 15,000 miles per year
Is it the additional $20 that has you concern or you didn't think about it that way?
Click all the products that are covered under Carefree Paint Protection / Xzilon?
Which one of these cars will GAP NOT cover?
It'll cover all 3 vehicles
What two products will cover this repair?
Term Care Select
Ding Shield
Appearance Protection
Road Hazard Tire and Wheel
Which VSC Coverage will payout a claim of this issue?
Tech VSC Coverage
Term Care Select Coverage
High Mileage Owner Select Coverage
New & Used VSC Gold and Platinum
How much time should be between you receiving your deal to when you go and do a customer interview?
10 Minutes
5 Minutes
25 Minutes
15 Minutes
Is this vehicle eligible for a VSC contract?
No because it is a commercial vehicle.
No because it is overweight in size.
Yes if it's marked as a commercial vehicle on contract.
Yes as long as it's not driven for commercial purposes.
What two products cover this?
Term Care Select
Ding Shield
Car Care PLUS
Vehicle Service Contract
Maintenance / Car Care CANNOT be sold to this vehicle owner.
True
False
Will Excess Wear and Tear cover this for a customer after they return their lease?
Yes
No
It must have a tire tread depth of 2/32''
What comes next? "I don't want any of them."
No problem. Like I said earlier, we can deliver the car right now for the original $400 per month.
You know, most people I talk with tend to see value in at least on or two of the options listed here.
Why? Is it because of the way their packaged or the cost?
I understand, cost is a concern for a lot of people these days. If cost were not an issue which of these options might benefit you?
