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WorksheetsCIW Review
Total questions: 23
Worksheet time: 23mins
You visit the Web site of a
business from which you make online purchases and set up an account on
your smartphone. The site requests your mobile phone number in order to
send you promotional text messages. What type of service scenario
describe?
Virtual Network Computing
(VNC) service
An opt-in mass texting service
An opt-in email marketing
service
A list serve subscription
service
You have been contracted to write an article about social networks for a magazine. You have finished writing the article and are ready to send your draft to the magazine editor. Which is the most appropriate way to do this?
Facebook post
Twitter tweet
Text message
Sadie receives a verbally abusive voicemail from an angry customer who want to complain about a product, followed by several text messages from the customer asking why no one has returned his call yet. Sadie is due at a mandatory meeting with the company's executive managers. Which of the following is her best course of action?
She should send text messages to the customer during the meeting to placate him, and if he continues to be verbally abusive, it is acceptable for her to respond in the same abusive tone.
She should send a brief text message to the customer requesting that he send his complaints via e-mail, so that further inappropriate communication will be well documented.
She should not respond to the customer because he has communicated inappropriately.
She should skip the meeting and call the customer immediately to resolve the problem with him.
You have just finished a very important sales meeting with a potential customer, and you need to update your supervisor at the corporate office, which is located in another country. You are debating whether to text or e-mail your supervisor about the meeting details. Which of the following would be the best practice for communicating with your supervisor?
Send several text messages in order to convey all the details of the meeting most quickly.
Post the details of the meeting on your favorite social media platform, where your supervisor is one of your followers.
Send a brief text message to say the meeting has finished, because you know that your supervisor does not read e-mail.
Send a brief text message update now, and then send the meeting details in an e-mail message later.
Lisa is configuring an e-mail client to connect to her e-mail account. Which of the following is required to set up the e-mail account?
A POP3 address
An HTTP address
A DNS server address
An FTP server address
Frankie works on the IT team at
her company. She is looking for way to reduce costs, so she suggests that
the company uses P2P to facilitate sharing of information, instead of
maintaining servers with FTP access. To protect its confidential data
while benefiting from P2P, the company should:
Limit P2P (Peer to Peer) use
to sharing only music files
Forbid employees to use their
computers in P2P access
Implement technologies that
will control access and password-protect files
Limit P2P us ti sharing only
with universities and research organizations
You accidentally dropped you
mobile phone, which was submerged in water and no longer works. Upon
replacing the phone with an upgraded unit you must reconfigure many of the
services. The instruction say that all you need to do is enter your email
address and the unit will configure the email client for you. Even though
you have tried this several times, it does not not work. The mobile phone
vendor says that because you are trying to sync your email account with an
enterprise mail server, you will need to configure the email client
manually. Which choice lists the information you will need to configure
the email client?
Company name, email address,
SMTP, POP3, IMAP, and DNS
Email address, SMTP, IMAP,
DNS, username and password.
Email address, SMTP, POP3,
username and password.
Company name, SMTP, POP3,
username and password.
Which of the following is a
legal and ethical practice?
Copying someone else's written
work found on the internet and presenting it as your own, as long as it
is for schoolwork.
Trying shareware for free and
paying for it only after you decide to keep using it.
Downloading copyrighted
artwork and using it as the background on your website.
Downloading music and motion
pictures, as long as they are from a peer-to-peer network.
Irena is reviewing several
promotional product videos from her company’s marketing department before
they are published on the company’s Web site. The videos are in RealMedia
Format, but they do not open is Irena’s Windows Media Player. What should
Irena do in order to view the videos?
Contact her company’s
Technical Support department and schedule service for her computer.
Convert the video files to the
WMV format, because RealMedia files will not play in Windows Media
Player.
Upload the video files to the
Web server to be viewed through Windows Media Player because they will
not play from a local computer.
Decompress the files before
attempting to play them in Windows Media Player, because RealMedia files
are compressed for uploading/downloading.
You are leading a team of new
hires and need to train them on innovative strategies and technologies the
will be used to develop an upcoming project. You send several e-mail
messages with links to helpful resources, but you soon realize this is an
inefficient way to organize and share this information. Which solution
would provide a more efficient way to categorize and share this
information?
Social tagging
Grid computing
Ajax programming
Collective Intelligence
The official CIW Web site has
an IP address of 72.44.192.233. Which technology allows Web users to enter
the URL www.CIWcertified.com in the browser address bar to
access the site, instead of having to remember and enter the IP address?
SSL
DNS
HTTP
NNTP
Todd replaced his mobile phone with an upgraded unit, and now must reconfigure many of the services. The instructions say that he can enter his e-mail address and the unit will configure the e-mail client for him. Todd has tried this several times, but it does not work. He calls the vendor's help desk. The technician says that because Todd is trying to sync his e-mail account with an enterprise mail server, he will need to configure the e-mail client manually. What information does Todd need to configure the e-mail client?
E-mail address, SMTP, POP3, user name and password
E-mail address, POP3, IMAP, user name and password
Company IP address, DNS, e-mail address, SMTP and IMAP
Company URL, e-mail address, SMTP, POP3 and IMAP
Marja works for a small but growing company. She has been assigned to make several international sales trips to visit prospective customers. The company does not have an enterprise mail server with Web mail access. Her IT department is looking for a solution so that Marja can check her e-mail as she travels. Which of the following should the company choose for the most effective, economical and efficient solution?
Configure a free Web-based e-mail account that Marja can access anywhere, and forward her e-mail to that account while she travels.
Configure an auto-response message on Marja's e-mail account notifying senders that Marja will be out of the country and will respond to their messages when she returns.
Assign an assistant to check Marja's e-mail, discuss the messages with her over the phone, and then reply as needed.
Have Marja forward her e-mail to the customer she will be visiting, who can then provide her access to her messages while she is in their office.
Josh is expecting a very important file from a co-worker in a remote office to be sent to him through e-mail, but he has not received the file. He calls the co-worker, who informs him that she sent the file yesterday and will send it again immediately. Josh still does not receive the e-mail message, so he contacts Technical Support. They find the e-mail from the co-worker in the spam folder of Josh's e-mail client. It has an attachment named salesnumbers.exe. What is the most likely reason that the e-mail message was filtered out?
A file attachment with an .exe extension may contain malicious code.
The attachment's file size exceeded the limits of the e-mail filter policy.
The file name of the attached file exceeds the file name length of the e-mail filter policy.
il servers automatically block messages from remote offices from internal e-mail.
Because file attachments may contain malicious code that can be used to damage or infiltrate systems, your company routinely scans all file attachments in incoming e-mail. Where does attachment scanning take place?
At the server, usually just after the message has been received via SMTP
At the client, usually just after the message has been received via SMTP
At the client, usually just after the message has been received via POP3
At the server, usually just after the message has been received via POP3
Cleo's boyfriend sent her an e-mail message at work with details about a highly personal matter. The message was sent to Cleo's company e-mail address. Her boyfriend requested that she respond as soon as possible. Why should Cleo call her boyfriend to discuss the matter over the phone instead of responding in an e-mail message?
Because she has several questions and it will take too long to discuss via e-mail
Because her employer has the right to read her e-mail
Because it is illegal to use company e-mail for personal use
Because e-mail is completely private but not personal enough
You want to send an e-mail message you received to another user who did not receive the original message. Which is the best way to do this?
Ask the sender to re-send the original message and include the omitted user.
Copy the message text into a new message and send it to the omitted user.
Forward the message
Reply to the message.
You are updating company guidelines regarding professional communication via e-mail. To dispel the impression of shouting or anger, users should:
make appropriate use of emoticons to convey a businesslike tone.
make appropriate use of abbreviations to convey a businesslike tone.
avoid typing messages in all lowercase letters.
avoid typing messages in all capital letters.
What is the project triangle?
The relationships among the planning, executing and controlling phases of project management.
The relationships among project tasks, resources and assignments.
The relationships among the planning skills, organizational skills and communication skills needed by good project managers.
The relationships among project scope, time and money.
How does scope creep undermine the success of a project?
Changes in project scope tend to occur in small increments, and these small increases in scope can add up and compromise the success of the project.
Changes in project scope are generally abrupt and significant, and usually cause projects to be terminated.
Scope creep usually indicates a change in project management expertise, which usually compromises the success of the project.
Scope creep usually indicates that the project costs are spiraling out of control, and usually results in project termination.
Ken needs a catchy name for his new online business. He decides to launch a public contest through his social networking accounts to seek lots of creative ideas for his business name. Which term describes the use of the Internet in this manner?
Tagging
Crowdsourcing
Folksonomy
Social engineering
Mrs. Brown is a teacher at the elementary school. As the school year begins, she sends a couple e-mail messages to her students' parents to provide links to various school resource sites. Many of the parents reply, thanking her for the resources and asking for more information on topics such as state testing, district requirements, and fun educational sites for kids. Mrs. Brown realizes that e-mail is an inefficient way to organize and share all her information. A more efficient way for her to provide resource links to her students' parents would be:
collective intelligence.
grid computing.
crowdsourcing
social tagging.
You are hosting a lunch meeting at a local restaurant for 15 of your roving salespeople. An hour before meeting time, the restaurant calls to tell you that the party room will not be available for at least an hour later than scheduled. You call another restaurant in the area, which can make its party room available in one hour for your lunch meeting. You make a reservation with the new restaurant for the same time and cancel the other. What is the best way to alert each salesperson about the new restaurant location?
Call each salesperson and leave a voicemail message with the location of the new restaurant.
Send a text message with the new restaurant location to the mobile phones of all the salespeople.
Post an announcement to the company's Web site with the location of the new restaurant.
Ask the manager of the first restaurant to tell the salespeople about the new restaurant location when they arrive at the first restaurant as scheduled.
