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WorksheetsHome Phone (FFH)
Total questions: 32
Worksheet time: 37mins
True or False: Customers who sign up for new Home Phone, bundled with Internet and/or Optik TV on MTM receive $10 off Home Phone for 24 months.
TRUE
FALSE
Cx is looking for a basic plan to enjoy a reliable landline connection. Which plan would you recommend based on the Cx needs/usage?
Home Phone 40
Home Phone
Home Phone Lite
Phone Lite 30
Cx is looking for an all-inclusive package with all the calling features. Which plan would you recommend based on the Cx needs/usage?
Home Lite
Home Phone
Phone Lite 30
Residential Phone 40
What is the regular price for the Home Phone Lite (Forborne)?
$30
$40
$35
All points are invalid
What is the regular price for the Home Phone (Forborne)?
$30
$40
$35
$50
What is the regular price for the Home Phone Lite (Non-Forborne)?
$30
$40
$45
$35
What is the regular price for the Home Phone (Non-Forborne)?
$35
$40
$45
$50
How much discount the Cx will receive every month when they bundle the Home Phone with Internet or Internet and TV on a 2 SA?
$10 off on Home Phone for the first 6 months
$10 off on Home Phone for 12 months
$5 off on Home Phone for 24 months
$10 off on Home Phone for 24 months
How many Minutes (Local or Long distance) are included in the Home Phone Lite?
Unlimited local calling
Unlimited long distance calling
Unlimited Can-US calling
500 daytime minutes of local calling
How many Minutes (Local or Long distance) are included in the Home Phone plan?
Unlimited local calling
Unlimited long distance calling
Unlimited Can-US calling
500 daytime minutes of local calling
How many calling features are included in the Home Phone Lite?
One
Five
Nine
All points are invalid
How many calling features are included in the Home Phone plan?
One
Nine
Five
All points are invalid
Which is not one the Home Phone calling features from the following options?
Call Display & Call Reveal
Call Screen & Call Waiting
Voicemail & 3 Way Calling
Call Return, Call Forward & Smart Ring
Messaging & Data Usage
As part of the Home Phone plan, how much the pay per minute rates will cost for international destinations?
10¢ per minute
5¢ per minute
$1.20¢ per minute
All points are invalid
What is the cost of World 60 Unlimited Long Distance package?
$20/month
$15/month
$10/month
$7/month
What is the cost of Unlimited US and Canada Long Distance package?
$15/month
$20/month
$25/month
$6/month
What is the cost of Asia Long Distance package?
$15/month
$10/month
$6/month
$7/month
What is the cost of 300 minutes in U.S. and Canada Long Distance package?
$6/month
$10/month
$7/month
$15/month
What is the cost of Unlimited India package?
$6/month
$7/month
$10/month
All points are invalid
What is the cost of Long Distance Philippines 100 package?
$10/month
$15/month
$20/month
$7/month
During the “Learn from the Customer”- Cx stated that he frequently calls to India to stay in touch with his family & friends. Based on the Cx needs, which Long distance package would you recommend?
Unlimited India
Asia Long Distance
World 60 Unlimited Long Distance
Play Inky pinky ponky to determine :)
During the “Learn from the Customer”- Cx stated that he frequently calls within Canada and to the U.S for personal and work reasons. Based on the Cx needs, which Long distance package would you recommend?
Unlimited US and Canada Long Distance
World 60 Unlimited Long Distance
300 minutes in U.S. and Canada Long Distance
Play Inky pinky ponky to determine :)
How many long distance minutes are included in the Long Distance Philippines 100 package, specially for the Philippines?
100 minutes
200 minutes
300 minutes
All points are invalid
Which all countries are included in the Asia Long Distance package?
India, Pakistan, Iran and Afghanistan
Sri Lanka, Bangladesh, Malaysia and Thailand
China, Hong Kong, Singapore and Taiwan
All points are valid
Cx opted for Home Lite along with Call display feature and would like to add Smart Ring as a feature add-on . How much will it cost per month?
No Charge
$9/month
$3/month
$6/month
True or False: Cx can check & listen to their voicemails by logging on to https://voicemail.telus.com
TRUE
FALSE
What is Forbearance-FFH and what it means for TELUS?
Will no longer have to file and receive approval from the CRTC before making changes to its local telephone products
Will be able to respond quickly and be more innovative in meeting out client's needs
Will no longer have to wait for 90 dats before contacting local service client who have to switched to another provider
All points are valid
Fact or Fiction: It’s mandatory to add TELUS TV in order to add Unlimited calling minutes within Canada and to the U.S. plan.
FACT
FICTION
Fact or Fiction: Call return feature allows the customer to receive the number of the last incoming call using *69.
FACT
FICTION
Fact or Fiction: Smart Ring feature allows the customer to have the same telephone number with a distinctive double or triple ring on their existing individual line service.
FACT
FICTION
How many voice mail messages can customers save?
3
10
25
NA - Depends on customer's recorder capacity
Smart Ring feature with Shaw is referred as?
Smart Ring
Simultaneous Ring
Distinctive Ring
All points are invalid
