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WorksheetsReview
Total questions: 15
Worksheet time: 26mins
During the call you can NEVER release these things:
(select all that apply)
Account names
birth dates
Credit card numbers (including the last 4 of the card)
Email address
You can never tell them which of the following call details?
how many minutes used
where you called
if there was a charge for the call
CPNI is
Customer Proprietary Network Information
Customer Privacy Noted Information
If you wanted to help a customer take care of their bill online which self help option would you send them?
My T-mobile app permissions
Pay bill self help
payment arrangement
Can I just use my SSN instead of my password?
yes you can bypass your password by using your ssn!
NO, we can not do anything!
We can help you with sending you a one time pin, then update your password. We will still need your ssn in this process.
IN what tab in samson do you go to initiate a plan change?
agreement Tab
bill pay tab
Price plan Tab
What size are the apple watch series 4 watch come in?
40 mm and 44 mm
42 mm and 44 mm
38 mm and 44 mm
What is the fee if i want to call in London?
depends if you are calling?
25 cents per call
30 cents per call
NO roaming in LONDON
what are the two types of bill cycles we offer
Bill Current and Arrears
Bill current and back pay
Bill arrears and Bill forward
What things can a BRP only do when sending a one time pin?
Change/add passwords, add/remove users, COR, SSN change
Change/add passwords, add/remove users, COR
Change/add passwords, add/remove users, SSN change
Change/add passwords
What three things are covered with my insurance
MB, AD, LT
MC, AF, TT
MC, AD
what is the cost to change the mobile number?
$15
Depends on why they need it
FREE
$16
Cost of two lines on T Mobile one
120
145
130 (120 with auto pay)
155
How much will it cost to add on my Apple watch to my account?
Cost of watch (eip) and Monthly service of 15 (10 with autopay)
Monthly service of 20 (10 with autopay)
Cost of watch (eip)
Cost of watch (eip) and Monthly service of 35 (30 with autopay)
what is the cost of restore fees!
15 per line
20 for the account
20 per line
