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WorksheetsFC-2
Total questions: 10
Worksheet time: 20mins
Name
Class
Date
1.
Customer can check the status of handset IMEI by sending IMEI on short code
a)
8585
b)
4646
c)
8484
d)
8686
2.
What steps should be taken while handling difficult customer
a)
Keep ourself relax
b)
Listen to customer calmly
c)
do not interrupt customer
d)
All of the above
3.
Advance income tax on Jazz postpaid in Punjab region is
a)
0.1
b)
0.15
c)
0.125
d)
0.18
4.
17% GST has been implemented on Jazz postpaid in Islamabad region
a)
false
b)
true
5.
How many numbers can be managed in Jazz World app
a)
1
b)
5
c)
3
d)
4
6.
In weekly streamer bundle customer will get Data
a)
1 GB
b)
2 GB
c)
750 MB
d)
500 MB
7.
Effective from 24-Apr-19 all postpaid consumer new sales customer will get
a)
3 times their package data incentives for 12 months
b)
4 times their package data incentives for 12 months
c)
2 times their package data incentives for 12 months
d)
4 times their package data incentives for 6 months
8.
For Warid access level change
a)
Create access level change Task
b)
Edit Contract Details
c)
Add service class & create task
9.
Jazz WIFI New Sales extra data incentive status string is
a)
*117*48*2#
b)
*117*50*2#
c)
*117*48*1#
d)
None of the above
10.
How can a customer check his eligibility for Prepaid handset installment plan
a)
By calling 777
b)
send blank sms to 8877
c)
USSD *887#
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