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Worksheetsday 3
Total questions: 20
Worksheet time: 10mins
Name
Class
Date
1.
The Profile card contains customer’s basic details, which are segregated into the following cards:
a)
Summary
b)
Contact Info
c)
Interest
d)
All of these
2.
What are the milestones in process follow in CRM?
a)
Initiate
b)
Qualify
c)
Fulfill
d)
All of these
3.
If the duplicate lead exists, following steps are involved
a)
Ignore and Create lead
b)
Edit the existing lead
c)
Either first or second
d)
Neither first nor second
4.
What are the four main stages in lead management process?
a)
Load, Assemble, Create, Process
b)
Initiate, Qualify, Process, Fulfill
c)
Obtain, Provide, Create, Write
d)
Identify, Create, Process, Fulfill
5.
What is the status code available for Initiate Milestone?
a)
New lead, Sent for approval
b)
Approve
c)
Interested
d)
CIF generated
6.
What is the status code available for in-process milestone?
a)
Follow up, Documents collected, Appointment fixed, Sent to CBS
b)
CIF generated, Account opened
c)
Reject, Not interested
d)
Approved
7.
When lead is classified as Junk Lead?
a)
If the customer has not expressed interest
b)
If the customer is not contactable
c)
If the customer is not eligible for the requested product
d)
All of these
8.
Which of the following will be the Reverse feed from the LOS system?
a)
LOS Sourcing
b)
LOS under process
c)
LOS Sanctioned or LOS Rejected or LOS cancelled
d)
All of these
9.
Ms. Sneha who is having a Credit card issued by XYZ Bank has used her card at a Jewelley Store. The store has current account with ABC Bank and using the PoS machine provided by the Bank. ABC Bank has to pay some commission to the XYZ Bank. In MAB Terminology, what is this commission called?
a)
MDR
b)
Discount
c)
Intercharge
d)
Interchange
10.
Ms. Sneha who is having a Credit card issued by XYZ Bank has used her card at a Jewelley Store. The store has current account with ABC Bank and using the PoS machine provided by the Bank. For each transaction, ABC Bank charges some commission from the Jewelleray store. In MAB Terminology, what is this commission called?
a)
Interchange
b)
Discount
c)
Merchant Discount Rate
d)
Premium
11.
Mr. Ramana who is having a SB account with XYZ Bank has used his VISA Debit card at a Super Market. VISA charges some fee for facilitating Interbank payments and routing of transactions. In MAB Terminology, what is this fee called?
a)
Scheme Fee
b)
Discount
c)
Merchant Discount Rate
d)
Premium
12.
Mr. Raju is running a Kirana store. Presently he has a fixed telephone line in his shop. If he wants to go for a PoS machine but wants to save on rental, which type of terminal he should prefer?
a)
Desktop GPRS
b)
Portable GPRS
c)
PSTN
d)
Mobile PoS
13.
Mr. Krishna is running a small readymade garments store. He does not have a landline in his shop. If he wants to go for a PoS machine but wants to save on rental, which type of terminal he should prefer?
a)
Desktop GPRS
b)
Portable GPRS
c)
PSTN
d)
Mobile PoS
14.
Mr. Khan recently got license as a dealer from IOC to set up a petrol bunk at a busy X roads junction in Hyderabad. If he wants to go for PoS machines to enable card payments by the customers, which type of terminal he should prefer?
a)
Desktop GPRS
b)
Portable GPRS
c)
PSTN
d)
Mobile PoS
15.
Ms. Shailaja recently opened a Home food catering facility from her home. Though some people started visiting her place to get the food packed, she is also offering home delivery facility to near by localities. she has a highend smartphone. If she wants to go for PoS machines to enable card payments on home delivery, which type of terminal she should prefer?
a)
Desktop GPRS
b)
Portable GPRS
c)
PSTN
d)
Mobile PoS
16.
Which one of the following is not a report generated on MAB Dashboard/MIS?
a)
Apllication status report
b)
Terminal Installation report
c)
Transaction data report
d)
Applicant sales report
17.
Which one of the following is not a Bharat QR SBI Merchant app features?
a)
No cash receipt - No risk of forged notes
b)
Cardless - Scan & Pay
c)
Charge slips to be stored for 1 month
d)
Payment directly credited to the account
18.
Which one of the following statement is True in regard to on-boarding of a merchant for Bharat QR SBI.
a)
Merchant can do self-registration on Bharat QR app
b)
Mechant can approach MAB cell at LHO
c)
Merchant can link his account to QR scanning facility through CINB
d)
Process is same as in case of applying for PoS terminal
19.
Which of the following is not true about Bharat QR based payments?
a)
Bharat QR is available on Home page of State Bank Anywhere app
b)
Customer need not carry multiple cards
c)
Customer can link multiple cards to the app and select the appropriate card during the payment
d)
Bharat QR is not interoperable among major card schemes
20.
In CRM which of the duplicate leads are assigned to Branch Manager (BM) for his/her approval
a)
Assets
b)
Liabilities
c)
Both first & second
d)
Neither first or second
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