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WorksheetsElectricity/Budget Billing Quiz
Total questions: 20
Worksheet time: 11mins
What does it mean if someone has a RES-R meter type?
They use a secondary source for heating
They use all electricity for heating
It doesn’t have a special meaning
None of the above
What does it mean if someone has a RES-RH meter type?
They use a secondary source for heating
They use all electricity for heating
It doesn’t have a special meaning
None of the above
Which utilities classify their customers as RES-R and RES-RH?
BGE
CND
CGV
CPA
In what instance can an electricity customer make a payment directly to WGL-Energy?
ETF
Charge off
Usage
Budget True-up
Electricity reinstatements cannot be processed via the website.
True
False
All electricity customers are eligible for budget bills.
True
False
Which of the following are electricity contract types?
EV
FX
FXS
NV
How long does an electricity customer have to be enrolled with WGLE before receiving a budget bill?
30 Days
60 Days
12 Months
None of the above
An electric customer has a FX2 that started 6/15/18 and will end 6/12/20. If the customer cancels on 12/12/18, about how much would their ETF be?
$120
$180
$200
We won’t know how much it is until it posts to the account
If today was 10/24/19, a customer would be able to enroll into the current FXS offer?
True
False
If a customer requests to cancel and the AR has already posted to the contract screen during the renewal period, why must you cancel immediately instead of for the end date?
Because it would be the end date of the AR and not the current contract
Because cancellations take 1-2 billing cycles
Because otherwise, the ETF would apply
All of the above
If a net metering customer has questions regarding how they would receive their credit, what resource(s) should be used?
Net Metering power point via SharePoint
Transfer to the utility
Escalation
All of the above
If a budget customer’s usage has decreased, what may be the reason why the budget amount has still increased?
Because the rate increased
Because they’ve had billing issues
Because they have a large imbalance amount
Because they are about to renew
We service SunEdison.
True
False
What is the True-up in the Net Metering memo template referring to?
The difference between energy used and energy paid for
The difference between net meter credits applied to billing and net meter credits remaining in the bank
The difference between kWh used and kWh generated
None of the above
If a net metering customer produces more electricity than they use, should they sign up for a lower or a higher rate?
A lower rate so if they receive a charge it’ll be low
A higher rate so if they receive credits the amount is higher
A lower rate to reflect their low usage
None of the above
What other fees besides an ETF could a cancelling electricity customer receive?
Cost-to-Cover
Processing fee
Budget True-up
All of the above
Choose the rate that corresponds with an electric contract.
$0.48
$0.59
$0.075
$0.61
If a 4% cash back customer wanted to know how to calculate their cash back amount, they would multiply their supply charges by _______?
4.0
0.4
0.04
4
If an electricity customer is POR, how does that affect their billing?
The utility pays the supply portion first and the customer reimburses them when they pay the bill
The utility waits to post the billing until they receive the customer’s full payment
The customer pays WGLE in full and we then transfer their portion to them
The customer’s billing won’t be affected
