WorksheetsWGLE Charges Quiz
Total questions: 20
Worksheet time: 10mins
What is a True-up?
A charge to cover the difference when the remaining supply cannot be sold at the full price
A charge/credit owed to/from the customer to cover energy that was used but not paid for or energy that was paid for but not used
It is a previous charge from the utility before the Blanket or Budget Bill was enrolled
None of the above
What is a Cost to Cover?
A charge to cover the difference when the remaining supply cannot be sold at the full price
A charge/credit owed to/from the customer to cover energy that was used but not paid for or energy that was paid for but not used
It is a previous charge from the utility before the Blanket or Budget Bill was enrolled
None of the above
What is a charge off?
An amount we send the utility to bill the customer as we could not collect it
An amount the utility sent WGLE to bill the customer as they could not collect it
An amount that was taken off and no longer needs to be paid
A charge that’s actually from a new 3rd party supplier
What is a utility charge off?
An amount we send the utility to bill the customer as we could not collect it
An amount the utility sent WGLE to bill the customer as they could not collect it
An amount that was taken off and no longer needs to be paid
A charge that’s actually from a new 3rd party supplier
If a Blanket Bill customer shows a leftover balance even after they’ve paid their Final Bill True-up/ETF, it means they had a balance with the utility that was never paid before enrolling the Blanket Bill.
True
False
Which of the following could be reasons why a customer’s True-Up is high?
The customer used more gas than what was predicted by historical usage
The BB payments weren’t enough to cover supply charges after paying the full distribution charges
The customer has missed payments and has had balances brought forward
All of the above
A Budget Bill True-up is calculated from when the budget was FIRST enrolled to when it is cancelled.
True
False
A Blanket Bill True-up is calculated from when the contract started to when it is cancelled.
True
False
If the invoice screen shows the rate*usage calculation, that means it is ____________.
Bill Ready
Rate Ready
A regular bill
None of the above
If the invoice screen DOES NOT show the rate*usage calculation, that means it is __________.
Bill Ready
Rate Ready
A regular bill
None of the above
What is a balancing charge?
A charge to move high voltage energy from where it was generated through the distribution lines of the utility company
A charge to improve power lines
A charge to cover gas storage when not much is used and peaking when you use more than usual
None of the above
What is a Transmission Enhancement Charge (TEC)?
A charge to move high voltage energy from where it was generated through the distribution lines of the utility company
A charge to improve power lines
A charge to cover gas storage when not much is used and peaking when you use more than usual
None of the above
What is a Transmission Charge?
A charge to move high voltage energy from where it was generated through the distribution lines of the utility company
A charge to improve power lines
A charge to cover gas storage when not much is used and peaking when you use more than usual
None of the above
Enter the account number of 320002181644 in JCL. Review the “contract” and “4300 invoice” screen. Why did the customer receive a Final Bill True-Up even though he switched to a FX1?
Because the Blanket Bill that started 3/1 ended early
Because the gas used during the month that the Blanket Bill was active had not been paid for yet
Because he switched contract types outside of his renewal period
None of the above
If a customer has the rate of forty-five and a half cents, how would it look in JCL?
$0.455
$045.5
$45.5
$.455
If a customer has the rate of seven and a half cents, how would it look in JCL?
$0.75
$0.075
$0.0075
$.75
Enter the account number 320004665586 in JCL. Why didn’t this customer receive a True-up when they switched suppliers during their $100 Blanket Bill?
They switched during the rescission period
They were able to have it waived
The Blanket Bill was closed on the original end date
None of the above
Enter the account number 320001096355 into JCL and review the contract and 4300 invoice screen. Is his True-up valid?
No because he switched during his 3 day rescission period
No because he didn’t mean to switch
Yes because his Blanket Bill renewed and then was cancelled early
None of the above
If a customer calls in regarding a Utility Excess Credit, what steps should you take?
Pull up the customer’s invoice screen and attempt to explain the credit
Inform them it has to do with the utility only and proceed to transfer
Submit an escalation so the billing department can be notified
All of the above
If the invoice screen of a non-Blanket Bill gas account shows charges listed as budget imbalances or payments listed as settlements, what steps should you take?
Attempt to explain the charges
Explain that they are on a budget which we don’t offer for gas accounts
Transfer/conference the utility to have the charges explained
Submit an escalation/callback
