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Worksheets3+ Refresher with commercial opportunities
Total questions: 8
Worksheet time: 4mins
When to start a conversation about Creator's Club with your customer?
When the customer's reply is a No.
Only if they will be placing an order from us.
If the customer says that they don't have any account with us yet
I don't even ask them about it.
What tab in Salesforce (AD Credentials) can we use to view "Additional Details"?
Update
Payment Link
Gift Points
Voucher
What information can "Additional Details" show us?
Customer's Shopping habits
Vouchers that was used
If the customer's points have been added
The orders they've placed within 6 months
Where can we find an indicator of the customer's buying habit in Salesforce?
Customer Account
Current SignedUp Products
New/Repeat Customer
Purchase Date
Why does effective usage of Level 3+ dialogues and creator's club talking points useful in our interactions?
We will not have a long call or chat
I will be getting a great QA score
It will potentially open a commercial opportunities
I can fish for a good CSAT
What are the things you can view from the CREATORS CLUB account of a customer from SalesForce?
Membership Profile
Gift cards bought
Loyalty Profile
Rewards Profile
You may find out the current total points of a customer's CREATORS CLUB account thru:
CURRENT REWARDS
MEMBER AND LEVEL HISTORY
MEMBERSHIP PROFILE
LOYALTY PROFILE
(a) is used to help a customer in case there is an item that they want to buy online. This way they can complete the purchase on their own once we have sent it to them.
