NEW
Font size
WorksheetsEffective Communication/Critical Decision in Law Enforcement
Total questions: 26
Worksheet time: 26mins
In order for effective verbal communication to occur, the message must be clear and ______________.
A. Present
B. Interpreted
C. Concise
D. Withheld
People communicate with:
A. The public
B. Co-workers
C. Supervisors
D. Everyone who can see and hear them
Slang should always be used in order for the public to understand the message being conveyed.
A. True
B. False
Written communication should have all EXCEPT the following:
A. Moderate speed of speech
B. Correct grammar
C. Correct punctuation
D. Correct spelling
The individual who analyzes and interprets the message is the:
A. Speaker
B. Message
C. Receiver
D. Feedback
80% to 90% of communication comes from the words we use. The better speakers we are, the more effective we will be
A. True
B. False
The individual who creates the message is the:
A. Sender
B. Message
C. Receiver
D. Feedback
Verbal or nonverbal responses are:
A. Sender
B. Message
C. Receiver
D. Feedback
Communication is a one way process. The Sender and Receiver take turns as they send and receive their messages
True
False
Communication is only what we say.
True
False
Legal terminology should be modified or defined.
A. True
B. False
Which of the following can be a distraction which can interfere with communication?
A. Impaired vision
B. Facing the receiver
C. Weather
D. Good lighting
Denial is a:
A. Communication skill
B. Defense mechanism
C. Therapeutic technique
D. Alternative method of communication
Speaking a little louder is the best way to overcome a hearing barrier
True
False
The best way to overcome verbal Issues (trouble speaking) by keeping your questions short (yes/no)
True
False
What personality is focused on the TASK and the RULES
A. Blue
B. Gold
C. Orange
D. Green
What personality is focused on the people
A. Blue
B. Gold
C. Orange
D. Green
What personality is focused on having the correct information
A. Blue
B. Gold
C. Orange
D. Green
What personality is focused on having fun
A. Blue
B. Gold
C. Orange
D. Green
If you were to search a GOLD’s backpack, you are likely to find
A. Pictures of friends
B. Planner
C. Notes from their friends telling them about fun activities
D. A book on the cosmos
If you were to search a GREEN’s backpack, you are likely to find
A. Pictures of friends
B. Planner
C. Notes from their friends telling them about fun activities
D. A book on the cosmos
If you were to search an ORANGE’s backpack, you are likely to find
A. Pictures of friends
B. Planner
C. Notes from their friends telling them about fun activities
D. A book on the cosmos
The first step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
The second step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
The third step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
The fourth step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
