WorksheetsCOMMUNICATION PROCESS
Total questions: 15
Worksheet time: 5mins
Communication is when the SENDER speaks AND the ________ accurately decodes its meaning
SENDER
RECEIVER
MESSAGE
FEEDBACK
___________ is the receiver’s response to the sender’s message that indicates understanding?
Hearing
Seeing
Encoding
Giving Feedback
________ is anything that interrupts or interferes with the delivery of intended communication?
Noise
Encoding
Feedback
Content
___________ Barriers includes environmental, visual, and physical distractions?
Internal
External
Semantic
None of the above
___________ Barriers include not paying attention, boredom, lack of interest, and daydreaming?
Internal
External
Semantic
None of the above
There are two forms of one-way communication; these two common forms are SEEING and ______?
Hearing
Encoding
Receiving
None of the above
VERBAL COMMUNICATION
Message and feedback
Facial Expression
Body language
Communication
Communication process/cycle is
Sender, receiver, message, feedback
Message, decoding, comprehension, feedback
Receiver, message, decoding, feedback
Dialogue, message, understanding and feedback
Verbal communication is
sending a message without using words
sending a message in words
posture, gestures, facial expression, body language
communicating with oneself
Non verbal communication
Body language
Voice quality, rate, pitch and volume
Sending and receiving wordless clues
Eye contact
When might you not use informal communication?
making arrangements with your friends
when meeting a new service user at work
sending a text message to your aunt
talking to your tutor about your work
When should you not use formal communication?
when meeting a new service user at work
when you are out with your mates
when talking with your manager at work
when you are in a meeting
Which is the least effective form of communication
message in a bottle
refugee boats
Which list is not a barrier to effective communication?
Bias and stereotyping; lack of empathy
physical barriers, eg noise; inattention
individual differences; emotions
appropriate language; clear voice
Has technology increased communication in the past years ?
YES
NO
