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Worksheets

Chapter 8

Total questions: 20

Worksheet time: 10mins

Name
Class
Date
1.

Things that get in the way of effective listening are called

a)

annoyances

b)

barriers

c)

feedback

d)

channels

2.

Skills that help you read with more understanding include focusing your mind, improving your vocabulary, and

a)

staying on track

b)

reading slowly and carefully

c)

forming pictures

d)

forming opinions

3.

People usually speak in order to inform, to entertain, and to

a)

draw conclusions

b)

tell stories

c)

persuade

d)

summarize

4.

It is important when writing that you know your purpose, your subject, and your

a)

audience

b)

setting

c)

intrest

d)

jargon

5.

70% of our waking hours are spent communicating

a)

true

b)

false

6.

Becky folded her arms across her chest and impatiently tapped her foot as she waited for John to finish explaining to her why her views were incorrect and his were right. What type of communication is Becky participating in?

a)

verbal

b)

non verbal

c)

feedback

d)

listening

7.

Jargon can be helpful only if you are writing to members in your professional field.

a)

true

b)

false

8.

Kyle doesn't like the way his boss handles certain situations in the office. When Klye's boss starts explaining to him how to properly complete a work report, Kyle does not pay attention to the message that is being sent. What preventing Kyle from receiving the message his boss is sending to him.

a)

distraction

b)

channel

c)

setting

d)

emotional block

9.

Communication skills are not highly valued in today's job market because most employers are looking for someone who has good computer skills and can do the job.

a)

true

b)

false

10.

Every message must be sent and received for communication to happen

a)

true

b)

false

11.

NOT an element of communication

a)

channels

b)

setting

c)

blocks

d)

jargon

12.

A receivers response to a message is:

a)

blocks

b)

message

c)

feedback

d)

communication

13.

Language and culture can prevent communication, this is called:

a)

distractions

b)

blocks

c)

barriers

d)

listening

14.

Things that compete with the message for the listener's attention

a)

barriers

b)

blocks

c)

distractions

d)

annoyances

15.

Email, text, face-to-face, letters, and DM's are examples of

a)

feedback

b)

messages

c)

setting

d)

communication channels

16.

Hearing requires the ears, listening requires the brain

a)

true

b)

false

17.

NOT a skill for writing

a)

knowing your audience

b)

using proper vocabulary

c)

using abbreviations (ex: you =u)

d)

opening, body, and conclusion

18.

While Anthony was speaking to Sam about his upcoming baseball game, Sam was thinking about his upcoming trip to the beach and all the fun that he was going to have. What process was Sam NOT participating in as Anthony was speaking?

a)

hearing

b)

listening

c)

writing

d)

speaking

19.

NOT a listening skill

a)

make very little eye contact

b)

ask questions

c)

let the sender finish their message

d)

listen to understand, not to respond

20.

What listening block involves thinking about the future and not paying attention to the current message

a)

language barriers

b)

emotional blocks

c)

distraction

d)

planning a response