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WorksheetsChapter 8
Total questions: 20
Worksheet time: 10mins
Things that get in the way of effective listening are called
annoyances
barriers
feedback
channels
Skills that help you read with more understanding include focusing your mind, improving your vocabulary, and
staying on track
reading slowly and carefully
forming pictures
forming opinions
People usually speak in order to inform, to entertain, and to
draw conclusions
tell stories
persuade
summarize
It is important when writing that you know your purpose, your subject, and your
audience
setting
intrest
jargon
70% of our waking hours are spent communicating
true
false
Becky folded her arms across her chest and impatiently tapped her foot as she waited for John to finish explaining to her why her views were incorrect and his were right. What type of communication is Becky participating in?
verbal
non verbal
feedback
listening
Jargon can be helpful only if you are writing to members in your professional field.
true
false
Kyle doesn't like the way his boss handles certain situations in the office. When Klye's boss starts explaining to him how to properly complete a work report, Kyle does not pay attention to the message that is being sent. What preventing Kyle from receiving the message his boss is sending to him.
distraction
channel
setting
emotional block
Communication skills are not highly valued in today's job market because most employers are looking for someone who has good computer skills and can do the job.
true
false
Every message must be sent and received for communication to happen
true
false
NOT an element of communication
channels
setting
blocks
jargon
A receivers response to a message is:
blocks
message
feedback
communication
Language and culture can prevent communication, this is called:
distractions
blocks
barriers
listening
Things that compete with the message for the listener's attention
barriers
blocks
distractions
annoyances
Email, text, face-to-face, letters, and DM's are examples of
feedback
messages
setting
communication channels
Hearing requires the ears, listening requires the brain
true
false
NOT a skill for writing
knowing your audience
using proper vocabulary
using abbreviations (ex: you =u)
opening, body, and conclusion
While Anthony was speaking to Sam about his upcoming baseball game, Sam was thinking about his upcoming trip to the beach and all the fun that he was going to have. What process was Sam NOT participating in as Anthony was speaking?
hearing
listening
writing
speaking
NOT a listening skill
make very little eye contact
ask questions
let the sender finish their message
listen to understand, not to respond
What listening block involves thinking about the future and not paying attention to the current message
language barriers
emotional blocks
distraction
planning a response
