2.The ability of a worker in the accounting department to prepare the organisation's Balance Sheet is an example of:

3.When workers are organised into quality control teams and are given the

responsibility of continuously improving their performance, this is an example of:

4.The process of creating new products that customers want to purchase is called:

5.The stage of a system during which the organisation releases finished goods inventory to the external environment so that customers can purchase these goods is known as:

6.The duty of a manager to make decisions which protect and promote the welfare of stakeholders in the organisation as well as society as a whole is known as:

7.When managers collect information from the external environment and then decide which part of it to bring into the workings of their organisation, this is called:

8.In 1974, managers at MCI legally challenged AT&T's monopoly of telephone

services in the U.S. This was an example of MCI:

9.

When a company decides to establish manufacturing and marketing operations in a foreign country without any involvement with any organisation in that foreign country, the company has established what type of business arrangement?

10.An organisation attempts to succeed by distinguishing its products from those of the competition. What type of strategy is this?

11.

An organisation in which managers do all that they can to maximize the ability of subordinates to think creatively so as to maximize the potential for organisational

learning is called:

12.

In managerial decision-making, the ability of a manager to discover novel ideas as possible alternative courses of action for the organisation to use in solving a particular

problem is known as:

13.A group of managers meets face-to-face and generates and debates a wide variety of alternatives from which to make a decision. This is called:

14.When an organisation enters a new type of industry, which is not similar in any way to the current businesses of the organisation, this is known as which type of strategy?

15.An organisation attempts to gain a competitive advantage by aiming its efforts at driving down its production costs per unit below those of its competitors. This is known as which type of strategy?

16.An organisation attempts to succeed by distinguishing its products from those of the competition. What type of strategy is this?

17.When two or more organisations sign a formal agreement to share their resources in

specific ways in order to produce and to market a product, this is known as which

type of organisational structure?

18.The arrangement of jobs into categories reflecting their relative importance to the

organisation and its goals, level of skills required, and other characteristics is called:

19.Managers at ABC Company work with unions to maintain a good relationship. This

is called:

20.Anything that an employee can give to himself or herself as a reward for “good”

performance on the job is known as a(n):

21.According to Fiedler, the extent to which the work of subordinates is clear so that

they know what to do and how to do it is known as:

22.Leadership that makes subordinates aware of their jobs’ importance to the

organisation is called:

23.An enthusiastic, self-confident leader who is able to clearly communicate her vision

of how good things could be is called a ______________ leader.

24.Leaders that motivate subordinates primarily by rewarding and reprimanding are

called:

25.A member of a task force does not do much work related to the goals of the task

force. This member is confident that the other members of the task force "will take

up the slack." This group member is exhibiting: