1. Communication happens when information is shared between __________________ .

1. The following are all ________________________ .

• Prioritizing

• Time Management

• Coordinating Resources

• Delegating

• Creating Systems

• Planning Ahead

What process do you use when gathering information in order to make a decision, come to a conclusion or solve a problem?

Good _________ ___________ are important workplace skills that help you communicate or talk with all types of people, including managers, coworkers and customers.

______________________ is a combined effort on the part of a group of people working to achieve the same goal.

_______________________ is a way of speaking, behaving and even thinking that helps a person to be successful in the workplace.

_______________________ is any means of communication that can reach and influence many people.

How do you develop a positive attitude?

The following traits are all related to which form of communication?

• Focus on the person

• Make sure you understand

• Wait for your turn to speak

• Show interest

• Repeat what was said

Part of planning and organizing skills is to know how to break up work into smaller pieces and put them in order of importance. This skill is known as _______________________ .

These six skill areas are all part of __________________ .

Gathering information

Analyzing information

Applying information

Forming a hypothesis

Problem solving

Decision making

These are all good rules for ____________________ .

• Separate your feelings from your actions

• Stay calm

• Wait until you are calm to respond

• Write down your emotions

• Stay positive

Vision, trust and ____________________ are the three parts that make up teamwork.

All of the below skill areas relate to ____________________ .

• Workplace Rules and Expectations

• Personal Responsibility

• Workplace Ethics

• Physical Appearance

• Language

• Minding Your Manners